# Plex on Synology - cannot add media server

**URL:** https://forums.plex.tv/t/plex-on-synology-cannot-add-media-server/811230
**Category:** Plex Media Server
**Tags:** server-synology
**Created:** [September 18, 2022, 1:13am UTC](https://forums.plex.tv/t/plex-on-synology-cannot-add-media-server/811230 "2022-09-18T01:13:25Z")
**Posts on this page:** 1
**Showing post:** 3

<div class="post-metadata">

### Author: ![milias](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/milias/32/288372_2.png) [@milias](https://forums.plex.tv/u/milias)
#### Post date: [September 18, 2022, 8:34am UTC](https://forums.plex.tv/t/plex-on-synology-cannot-add-media-server/811230/3 "2022-09-18T08:34:27Z")

</div>

Hello, I have the same issue since yesterday.

As far as I can tell, when SSH tunneling into the server running plex and accessing [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) nothing was showing.

I followed first this: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ( Remove Certain Entries \> Linux ) and the server appeared again after restarting the process, however it cannot be claimed. When clicking on “Claim Server” the button spins for some time and comes back to the same state.

When accessing again the web UI through the tunnel, I see that trying to access this URL returns a 404 error:

[https://plex.tv/api/claim/subscribe?X-Plex-Product=Plex%20Web&X-Plex-Version=4.87.2&X-Plex-Client-Identifier=xxxxxx&X-Plex-Platform=Firefox&X-Plex-Platform-Version=106.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Linux&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=xxxxx&X-Plex-Token=xxxxxx&X-Plex-Language=en](https://plex.tv/api/claim/subscribe?X-Plex-Product=Plex%20Web&X-Plex-Version=4.87.2&X-Plex-Client-Identifier=xxxxxx&X-Plex-Platform=Firefox&X-Plex-Platform-Version=106.0&X-Plex-Features=external-media%2Cindirect-media%2Chub-style-list&X-Plex-Model=bundled&X-Plex-Device=Linux&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=xxxxx&X-Plex-Token=xxxxxx&X-Plex-Language=en)

(Some details removed for privacy).

Checking from a different computer, indeed if I `curl` this URL I get the same error code.

Is there an issue with the endpoint at [https://plex.tv/api/claim](https://plex.tv/api/claim)?

---

_[View the full topic](https://forums.plex.tv/t/plex-on-synology-cannot-add-media-server/811230)._