# Plex Optimizer stuck waiting **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [July 15, 2021, 8:23pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050 "2021-07-15T20:23:33Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Rui-Veigas](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@Rui-Veigas](https://forums.plex.tv/u/Rui-Veigas)\ **Post date:** [July 15, 2021, 8:23pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/1 "2021-07-15T20:23:33Z")
Server Version#: 1.23.4.4805 (NVIDIA SHIELD) After the lastest update the request for optimized movie ou series, get stuck in waiting. I reboot, reinstall, nothing helps… In my pc, the plex media server with the same version, optimized without a problem. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 15, 2021, 8:45pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/2 "2021-07-15T20:45:38Z")
possible to get logs? Are you sure nothing else is using the transcoder at the time like a download or playback. ---
**Author:** ![Rui-Veigas](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@Rui-Veigas](https://forums.plex.tv/u/Rui-Veigas)\ **Post date:** [July 15, 2021, 9:00pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/3 "2021-07-15T21:00:51Z")
Yes i am sure, the plex media server in the nvidia shield is not doing nothing. How can i get the nvidia shield plex media [server logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) can you help? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 15, 2021, 9:07pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/4 "2021-07-15T21:07:33Z")
in the Troubleshooting section of server settings there is a button to download logs to a zip file. message me that entire zip file by clicking on my username/avatar then click message button ---
**Author:** ![Rui-Veigas](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@Rui-Veigas](https://forums.plex.tv/u/Rui-Veigas)\ **Post date:** [July 15, 2021, 9:14pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/5 "2021-07-15T21:14:04Z")
Done. Thank you. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 15, 2021, 9:17pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/6 "2021-07-15T21:17:47Z")
Can you please disable Verbose logging, Save the settings, then restart server (might be easiest to restart whole shield), go optimizer where you see it waiting, then grab the logs again. unfortunately verbose logging makes it write way too much to the logs it is hard to find anything. verbose should only be enabled for special cases. ![Screenshot_7_15_21__2_13_PM](https://global.discourse-cdn.com/plex/original/3X/d/b/db5e5445db4e61d8dbd77cf30f26f648f8948e86.jpeg) ---
**Author:** ![Rui-Veigas](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@Rui-Veigas](https://forums.plex.tv/u/Rui-Veigas)\ **Post date:** [July 15, 2021, 9:31pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/7 "2021-07-15T21:31:54Z")
Done. It start working again… e did what you ask, and reboot the nvidia shield and the plex media server in my pc. i send you the log file. Thanks. 🙂 ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 15, 2021, 9:47pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/8 "2021-07-15T21:47:32Z")
> [@Rui-Veigas](#): > > It start working again what is working again? ---
**Author:** ![Rui-Veigas](https://avatars.discourse-cdn.com/v4/letter/r/7cd45c/32.png) [@Rui-Veigas](https://forums.plex.tv/u/Rui-Veigas)\ **Post date:** [July 16, 2021, 11:09pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/9 "2021-07-16T23:09:55Z")
The optimizer… It is nt in wold or paused, it optimized the files again. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 14, 2021, 11:10pm UTC](https://forums.plex.tv/t/plex-optimizer-stuck-waiting/729050/10 "2021-10-14T23:10:23Z")
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