# Plex Pass Features Not Working for Users

**URL:** <https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338>\
**Category:** Plex Media Server\
**Tags:** server-unraid\
**Created:** [July 11, 2024, 2:47pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338 "2024-07-11T14:47:59Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![jrampersaud123](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@jrampersaud123](https://forums.plex.tv/u/jrampersaud123)\
**Post date:** [July 11, 2024, 2:47pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338/1 "2024-07-11T14:47:59Z")

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Server Version#: Version 1.40.4.8679  
Player Version#: All Clients from an outside User perspective  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

My server is claimed by me. I have a lifetime plex pass subscription. Users on my server do not get the intended features that they are supposed to get since my server is owned by a plex pass account. For example, my users cannot skip intros. Why is this and how do I fix? I’ve already unclaimed and reclaimed my server.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [July 11, 2024, 2:50pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338/2 "2024-07-11T14:50:38Z")

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Your Plex Home users get Skip Intro. Other users needs their own Plex Pass

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**Author:** ![jrampersaud123](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@jrampersaud123](https://forums.plex.tv/u/jrampersaud123)\
**Post date:** [July 11, 2024, 2:57pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338/4 "2024-07-11T14:57:10Z")

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@BigWheel

So why does your help article say otherwise?

[https://support.plex.tv/articles/skip-content/](https://support.plex.tv/articles/skip-content/)

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [July 11, 2024, 3:00pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338/5 "2024-07-11T15:00:15Z")

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it says you need to be a

1. server admin with a plex Pass
2. a user in a Plex Home where server admin as Plex Pass or
3. the account using player have a Plex Pass of their own

if i am understanding your situation your friends are not in your Plex Home so they need their own Plex Pass to qualify for #3

quote from article

> “This is feature requires a Plex Pass subscription for the server admin and the account used in the player app (includes Managed Users). That means, for instance, that even if there are intro detection markers on a server, a shared user for that server will need a Plex Pass to be able to skip the intros when playing content.”

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**Author:** ![jrampersaud123](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@jrampersaud123](https://forums.plex.tv/u/jrampersaud123)\
**Post date:** [July 11, 2024, 3:05pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338/6 "2024-07-11T15:05:18Z")

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@BigWheel Got it. What a misread by me but it’s not the most clear. Line 1 makes it sound like as long as the server admin has plex pass, all users will have that feature, but I gotcha. TY

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [July 11, 2024, 3:07pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338/7 "2024-07-11T15:07:22Z")

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ok. I will ask folks to make that first part more clear

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**Author:** ![DTR](https://avatars.discourse-cdn.com/v4/letter/d/9fc348/32.png) [@DTR](https://forums.plex.tv/u/DTR)\
**Post date:** [July 11, 2024, 3:10pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338/8 "2024-07-11T15:10:12Z")

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Yeah, while it’s clarified later on, the “Tip!” wording is definitely confusing. It could easily be interpreted as “only one of these things needs to be true,” not “#1 and (#2 or #3) needs to be true”.

The Plex Pass Features Table from the Plex subreddit gives a good overview of how your pass applies to the people you share with: [Plex Pass Features Table](https://www.reddit.com/r/PleX/wiki/plexpassfeatures).

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 9, 2024, 3:11pm UTC](https://forums.plex.tv/t/plex-pass-features-not-working-for-users/882338/9 "2024-10-09T15:11:01Z")

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