# Plex Pass lost email access **URL:** \ **Category:** General Discussions\ **Created:** [August 31, 2017, 1:28am UTC](https://forums.plex.tv/t/plex-pass-lost-email-access/204445 "2017-08-31T01:28:57Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![musso09](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@musso09](https://forums.plex.tv/u/musso09)\ **Post date:** [August 31, 2017, 1:28am UTC](https://forums.plex.tv/t/plex-pass-lost-email-access/204445/1 "2017-08-31T01:28:57Z")
Hi, I’m a bit lost in these forums as a rule, here’s my question: I can’t remember how long ago it was, but I bought and paid for a Plex Pass on another email account a _very_ long time back, that was hacked around 2 years ago. Since then I’ve made a couple more plex logins on various devices, and it’s all quite a mess! Is there anywhere in particular I can email to with relation to my original account, with the hope of resurrecting it? It seems to be a waste of my money otherwise, with a paid for account just sitting doing nothing. I have tried all combinations of potential passwords that I can think of, the only potential answer in the login regard was to email the password reset to the original email address (it was an [msn.com](http://msn.com) address which now Microsoft want money to activate, that’s _never_ going to happen! ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [August 31, 2017, 1:34am UTC](https://forums.plex.tv/t/plex-pass-lost-email-access/204445/2 "2017-08-31T01:34:09Z")
You can write to `Plex Pass Billing` through the contact link at the bottom of this page You will need some proof of purchase ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 11:44pm UTC](https://forums.plex.tv/t/plex-pass-lost-email-access/204445/3 "2020-01-07T23:44:55Z")