# Plex Pass Member - Cannot Sync **URL:** \ **Category:** General Discussions\ **Created:** [January 20, 2017, 4:10pm UTC](https://forums.plex.tv/t/plex-pass-member-cannot-sync/176637 "2017-01-20T16:10:47Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Tiburonfour](https://avatars.discourse-cdn.com/v4/letter/t/7ab992/32.png) [@Tiburonfour](https://forums.plex.tv/u/Tiburonfour)\ **Post date:** [January 20, 2017, 4:10pm UTC](https://forums.plex.tv/t/plex-pass-member-cannot-sync/176637/1 "2017-01-20T16:10:47Z")
I have never been able to use the sync feature. When I click a video and then sync icon on my plex server, it fails with “This feature requires a Plex Pass subscription.” When I click that link or on the Account information, I see the gold plex pass icon and yearly membership. Please help…this feature is why I bought Plex Pass! ---
**Author:** ![ninforce](https://avatars.discourse-cdn.com/v4/letter/n/958977/32.png) [@ninforce](https://forums.plex.tv/u/ninforce)\ **Post date:** [January 21, 2017, 7:22pm UTC](https://forums.plex.tv/t/plex-pass-member-cannot-sync/176637/2 "2017-01-21T19:22:56Z")
I have the same issue, but I think I may be on to what may fix it. This Global settings page on [plex.tv](http://plex.tv) ([https://plex.tv/cloudsync/providers](https://plex.tv/cloudsync/providers))… Once it is linked to a cloud account, maybe this sets the sync to working as we’re trying to use it? I haven’t done it yet because it wasn’t to be certain it’s the right step to take and that I’ll not be breaking something… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:37pm UTC](https://forums.plex.tv/t/plex-pass-member-cannot-sync/176637/3 "2020-01-07T22:37:14Z")