# Plex Pass Movie Trailers not playing..?

**URL:** <https://forums.plex.tv/t/plex-pass-movie-trailers-not-playing/155176>\
**Category:** General Discussions\
**Created:** [August 19, 2016, 10:54pm UTC](https://forums.plex.tv/t/plex-pass-movie-trailers-not-playing/155176 "2016-08-19T22:54:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ou812cwc](https://avatars.discourse-cdn.com/v4/letter/o/c89c15/32.png) [@ou812cwc](https://forums.plex.tv/u/ou812cwc)\
**Post date:** [August 19, 2016, 10:54pm UTC](https://forums.plex.tv/t/plex-pass-movie-trailers-not-playing/155176/1 "2016-08-19T22:54:36Z")

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I am a current Plex Pass subscriber and have been for over a year. I noticed earlier this week, the Movie Trailer feature is not working. Check the setting and they show just as before. Not working on Nvidia Shield, Roku or Android App. Plex server Version 1.1.0.2611.

Please does anyone have any ideas?

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**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\
**Post date:** [August 19, 2016, 10:57pm UTC](https://forums.plex.tv/t/plex-pass-movie-trailers-not-playing/155176/2 "2016-08-19T22:57:42Z")

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They’re [working on it](https://forums.plex.tv/discussion/228657/trailers-stopped-working-suddenly-settings-were-not-changed "working on it").

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**Author:** ![jonbuttcheeks](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jonbuttcheeks/32/20444_2.png) [@jonbuttcheeks](https://forums.plex.tv/u/jonbuttcheeks)\
**Post date:** [August 19, 2016, 11:12pm UTC](https://forums.plex.tv/t/plex-pass-movie-trailers-not-playing/155176/3 "2016-08-19T23:12:06Z")

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I was also experiencing this. The current app version was 4.31.1.290. I uninstalled updates, which brought it back to 4.27.0.655 and trailers worked no problem.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 9:47pm UTC](https://forums.plex.tv/t/plex-pass-movie-trailers-not-playing/155176/4 "2020-01-07T21:47:02Z")

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