# Plex Pass Not Playing Automatic Trailers

**URL:** <https://forums.plex.tv/t/plex-pass-not-playing-automatic-trailers/351506>\
**Category:** General Discussions\
**Created:** [December 23, 2018, 3:59pm UTC](https://forums.plex.tv/t/plex-pass-not-playing-automatic-trailers/351506 "2018-12-23T15:59:44Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jpk2128](https://avatars.discourse-cdn.com/v4/letter/j/91b2a8/32.png) [@jpk2128](https://forums.plex.tv/u/jpk2128)\
**Post date:** [December 23, 2018, 3:59pm UTC](https://forums.plex.tv/t/plex-pass-not-playing-automatic-trailers/351506/1 "2018-12-23T15:59:45Z")

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plexserver on raspberry pi version 1.14.1.5488.  
plex web Version 3.81.1  
plex on roku Version 6.1.1.5282

I recently bought plexpass a couple of days ago, tried restarting the server and apps, made sure to select cinema trailers (3 before each movie) in each app’s setting, but still won’t play any trailers when I play a movie.

[Plex Media Server Logs\_2018-12-23\_09-51-43.zip](https://global.discourse-cdn.com/plex/original/3X/f/e/fe2c0d584c164af4138c67312489af7b2714b6e7.zip) (2.1 MB)

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [December 23, 2018, 5:03pm UTC](https://forums.plex.tv/t/plex-pass-not-playing-automatic-trailers/351506/2 "2018-12-23T17:03:32Z")

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Also has to be enabled for each library.

Edit the library, choose Advanced, check “Enable Cinema Trailers.”

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**Author:** ![jpk2128](https://avatars.discourse-cdn.com/v4/letter/j/91b2a8/32.png) [@jpk2128](https://forums.plex.tv/u/jpk2128)\
**Post date:** [December 23, 2018, 6:09pm UTC](https://forums.plex.tv/t/plex-pass-not-playing-automatic-trailers/351506/3 "2018-12-23T18:09:10Z")

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That was it! Thanks so much!

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**Author:** ![AnarOtram](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anarotram/32/113156_2.png) [@AnarOtram](https://forums.plex.tv/u/AnarOtram)\
**Post date:** [December 29, 2018, 10:35pm UTC](https://forums.plex.tv/t/plex-pass-not-playing-automatic-trailers/351506/4 "2018-12-29T22:35:00Z")

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You know I have been trying to get this to work for so long. I’ve read so many things… And this last check box sorted it. Thank you.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 29, 2019, 10:44pm UTC](https://forums.plex.tv/t/plex-pass-not-playing-automatic-trailers/351506/5 "2019-03-29T22:44:13Z")

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