# Plex pass not working
**URL:** https://forums.plex.tv/t/plex-pass-not-working/436791
**Category:** General Discussions
**Created:** [July 23, 2019, 4:33pm UTC](https://forums.plex.tv/t/plex-pass-not-working/436791 "2019-07-23T16:33:43Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@mcquaid903](https://forums.plex.tv/u/mcquaid903)
#### Post date: [July 23, 2019, 4:33pm UTC](https://forums.plex.tv/t/plex-pass-not-working/436791/1 "2019-07-23T16:33:44Z")
For some reason Plex is recognising my email address **[email removed]** as 2 different accounts when i sign in you using the google button as it reads it as **[email removed]** is there anyway i can transfer my plex pass over to **[email removed]**, or have it just merged to one account as it the same email address. also when i try to buy one on my other account it tells me i have already purchased a Plex pass.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 23, 2019, 5:05pm UTC](https://forums.plex.tv/t/plex-pass-not-working/436791/2 "2019-07-23T17:05:34Z")
Please contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [October 21, 2019, 5:05pm UTC](https://forums.plex.tv/t/plex-pass-not-working/436791/3 "2019-10-21T17:05:38Z")
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