# Plex Pass problem?

**URL:** <https://forums.plex.tv/t/plex-pass-problem/944359>\
**Category:** Remote Access\
**Tags:** plex-home\
**Created:** [October 11, 2026, 12:38pm UTC](https://forums.plex.tv/t/plex-pass-problem/944359 "2026-10-11T12:38:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![DBILTOFT](https://avatars.discourse-cdn.com/v4/letter/d/a3d4f5/32.png) [@DBILTOFT](https://forums.plex.tv/u/DBILTOFT)\
**Post date:** [October 11, 2026, 12:38pm UTC](https://forums.plex.tv/t/plex-pass-problem/944359/1 "2026-10-11T12:38:54Z")

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Hi.

Does anyone know if there is a problem with the Plex Pass?!

I have plex pass as the server owner, and that used to work, up until the recent update, now my father cant play anything from my server, he’s told that he needs to supscribe to plex pass - did they change it or is it a bug? Cant find any thing about it

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [October 11, 2026, 12:58pm UTC](https://forums.plex.tv/t/plex-pass-problem/944359/2 "2026-10-11T12:58:35Z")

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Hi there

The account on this fora shows that you do not have a Plex Pass  
Maybe you have more than one account, and if so make sure you use that account for daily usage as well as on the server

If above is not the case, I suggest you open a ticket with the Accounting & Billing Team  
[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![DBILTOFT](https://avatars.discourse-cdn.com/v4/letter/d/a3d4f5/32.png) [@DBILTOFT](https://forums.plex.tv/u/DBILTOFT)\
**Post date:** [October 11, 2026, 2:05pm UTC](https://forums.plex.tv/t/plex-pass-problem/944359/3 "2026-10-11T14:05:42Z")

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The pass I have is - Remote Watch Pass - and with that pass my father has been able to stream from my server, but not anymore.

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**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\
**Post date:** [October 11, 2026, 2:19pm UTC](https://forums.plex.tv/t/plex-pass-problem/944359/4 "2026-10-11T14:19:27Z")

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The previous plex app on the device he was using wasn’t enforcing the pass requirement. The new updated app does. Remote watch pass applies to your account only.

If he wants to stream from you he needs his own remote watch pass, you need to upgrade to a plex pass or you need to create a managed user/profile on your account and log into his device with your account and then he can switch to his new profile.

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [October 11, 2026, 3:27pm UTC](https://forums.plex.tv/t/plex-pass-problem/944359/5 "2026-10-11T15:27:02Z")

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> [@veeejay](#):
>
> If he wants to stream from you he needs his own remote watch pass, you need to upgrade to a plex pass or you need to create a managed user/profile on your account and log into his device with your account and then he can switch to his new profile.

Managed users is intended for people living in the same household!