# Plex Pass Subscription lost

**URL:** <https://forums.plex.tv/t/plex-pass-subscription-lost/926356>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [July 19, 2025, 10:06am UTC](https://forums.plex.tv/t/plex-pass-subscription-lost/926356 "2025-07-19T10:06:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bnmusic](https://avatars.discourse-cdn.com/v4/letter/b/278dde/32.png) [@bnmusic](https://forums.plex.tv/u/bnmusic)\
**Post date:** [July 19, 2025, 10:06am UTC](https://forums.plex.tv/t/plex-pass-subscription-lost/926356/1 "2025-07-19T10:06:42Z")

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Hi everyone,

I woke up this morning to find that my Plex Pass subscription, which is valid until October 2025, has been removed—completely out of the blue and not by my doing. Everywhere in the interface, it still says “Go Premium,” but I no longer have access to the features that come with the Plex Pass.

I am a brand new user and I redeem WD promo 3 months card. Then I disabled recurring billing. It worked for a few days, maybe 1 week. Now the Plex Pass Subscription is gone.

I got thise when I disabled recurring billing. So I have a valid Plex pass to 9.OCT.2025.

* * *

We’re sad to see you go!

Hi b------,

We wanted to confirm your recent cancellation of your monthly Plex Pass subscription. Your subscription will be active until 2025/10/09, but it will no longer renew. If you’ve made a horrible mistake, head over to [[https://plex.tv/subscription](https://plex.tv/subscription)]

(https:// --LINK-- ) and make things right! (It only takes a minute!)\*

Thank you for choosing Plex!

The Plex Team

\*Please note, current subscription rates will apply.

* * *

Has anyone else experienced this recently or have any idea what’s going on? Any help or insight would be greatly appreciated.

Thanks in advance,  
b.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [July 19, 2025, 10:08am UTC](https://forums.plex.tv/t/plex-pass-subscription-lost/926356/2 "2025-07-19T10:08:15Z")

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contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![bnmusic](https://avatars.discourse-cdn.com/v4/letter/b/278dde/32.png) [@bnmusic](https://forums.plex.tv/u/bnmusic)\
**Post date:** [July 20, 2025, 7:32am UTC](https://forums.plex.tv/t/plex-pass-subscription-lost/926356/3 "2025-07-20T07:32:31Z")

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Thank You for contact link. I will wait for their reply in the next week.

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**Author:** ![bnmusic](https://avatars.discourse-cdn.com/v4/letter/b/278dde/32.png) [@bnmusic](https://forums.plex.tv/u/bnmusic)\
**Post date:** [July 21, 2025, 12:41pm UTC](https://forums.plex.tv/t/plex-pass-subscription-lost/926356/4 "2025-07-21T12:41:33Z")

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I got a reply from Plex. There is an error. They forwarded to technical department.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 19, 2025, 12:41pm UTC](https://forums.plex.tv/t/plex-pass-subscription-lost/926356/5 "2025-10-19T12:41:54Z")

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