# Plex Pass user getting "Internal Server Error. Something went wrong on our end" \*\*confirmed Tidal issue\*\*\* **URL:** \ **Category:** Online Media Sources\ **Tags:** tidal\ **Created:** [October 5, 2019, 2:01am UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246 "2019-10-05T02:01:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![BIGBERTHA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigbertha/32/133891_2.png) [@BIGBERTHA](https://forums.plex.tv/u/BIGBERTHA)\ **Post date:** [October 5, 2019, 2:01am UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/1 "2019-10-05T02:01:02Z")
Been getting this message for a couple of days whenever I try to log into via [https://app.plex.tv/desktop](https://app.plex.tv/desktop). Another topic was opened and marked resolved/fixed. But I have yet to see a fix. I’ve reinstalled Plex Server and can’t seem to get out of this loop, logging in, entering PIN, then blank screen with “Internal Server Error. Something went wrong on our end.” I will say that it seems tied to my Plex Pass account. If I log in using my wife’s credentials (on local or remote server), it seems to work. I’ve tried to claim server on my MacBook ([http://127.0.0.1:32400/web/](http://127.0.0.1:32400/web/)) and Synology NAS ([http://192.168.1.193:32400/web](http://192.168.1.193:32400/web)). Neither works with my account. Seems like identical issue as reported here: [https://forums.plex.tv/t/resolved-cant-sign-in-interal-server-error-500-for-plex-tv-api/470877/14](https://forums.plex.tv/t/resolved-cant-sign-in-interal-server-error-500-for-plex-tv-api/470877/14) ![07%20AM](https://global.discourse-cdn.com/plex/original/3X/b/5/b5effeba40633b4cb21c541c8354b0e025b2f263.jpeg) ![24%20AM](https://global.discourse-cdn.com/plex/original/3X/d/8/d875193eb4fd6a43cade7b9feed6533c5ba0414d.jpeg) ---
**Author:** ![BIGBERTHA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigbertha/32/133891_2.png) [@BIGBERTHA](https://forums.plex.tv/u/BIGBERTHA)\ **Post date:** [October 5, 2019, 3:18am UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/2 "2019-10-05T03:18:43Z")
I cleared cookies and seem to be able to get to settings but can’t claim server, another loop…try to login to account and loop back to settings, showing unclaimed server. ---
**Author:** ![BIGBERTHA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigbertha/32/133891_2.png) [@BIGBERTHA](https://forums.plex.tv/u/BIGBERTHA)\ **Post date:** [October 5, 2019, 3:19pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/3 "2019-10-05T15:19:16Z")
As you can see here, I can login using my wife’s credentials and claim server. My Plex Pass account seems to be the culprit… ![19%20AM](https://global.discourse-cdn.com/plex/original/3X/d/e/deaa9359de115ce30ec753d00f977cd08dfd5fd8.jpeg) ---
**Author:** ![BIGBERTHA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigbertha/32/133891_2.png) [@BIGBERTHA](https://forums.plex.tv/u/BIGBERTHA)\ **Post date:** [October 5, 2019, 8:35pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/5 "2019-10-05T20:35:46Z")
Thanks for your help, but it didn’t work… plex.tv Password: plex.tv Password Repeated: IP Address of PMS server: 192.168.1.193 Comparing entered passwords Comparing entered passwords ok Validating IP address Getting PMS Server Identifier Getting PMS Server Identifier ok Getting User Token from plex.tv Getting User Token from plex.tv ok Getting PMS Claim Token Getting PMS Claim Token ok Claiming server Fatal error happened HTTP returned Status 401 Also tried to remove Preferences.xml in Plex/Library/Application Support/Plex Media Server Still getting Internal Server Error message. The problem isn’t claiming server, as I stated earlier, I can claim servers using a different set of credentials, but only run into issues when logging in using my Plex Pass credentials. Both server’s claimed using my wife’s credentials: ![48%20PM](https://global.discourse-cdn.com/plex/original/3X/1/4/14f1a32b97133a70b5f61ee6df5240b0e6edb747.jpeg) When I try to login to [https://app.plex.tv/desktop](https://app.plex.tv/desktop) using my credentials I get this… ![26%20PM](https://global.discourse-cdn.com/plex/original/3X/8/0/80ecea1c896cddd96f0f521ace8c96d24973a579.png) ---
**Author:** ![BIGBERTHA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigbertha/32/133891_2.png) [@BIGBERTHA](https://forums.plex.tv/u/BIGBERTHA)\ **Post date:** [October 5, 2019, 9:56pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/6 "2019-10-05T21:56:08Z")
Seems folks reporting same issue here: [Latest Update kills sign in and claim server on MacOS Mojave and High Sierra](https://forums.plex.tv/t/latest-update-kills-sign-in-and-claim-server-on-macos-mojave-and-high-sierra/471575) ---
**Author:** ![kmarryat](https://avatars.discourse-cdn.com/v4/letter/k/77aa72/32.png) [@kmarryat](https://forums.plex.tv/u/kmarryat)\ **Post date:** [October 5, 2019, 9:57pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/7 "2019-10-05T21:57:40Z")
I’m having the same issue. I upgraded to 1.18 and started having issues so I uninstalled 1.18 and installed 1.17.0.1841 but I still have the same issue. I can’t log the server in or claim the server using my credentials, which have my Plex Pass. I can log the server in or claim the server using credentials from other members of the family but not mine. I even reimaged my hard drive with a backup image from a week ago but same symptoms. It definitely appears to be related to my PlexPass account and not the Server or or DNS. ---
**Author:** ![BIGBERTHA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigbertha/32/133891_2.png) [@BIGBERTHA](https://forums.plex.tv/u/BIGBERTHA)\ **Post date:** [October 5, 2019, 9:58pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/8 "2019-10-05T21:58:16Z")
You don’t by chance use Tidal? ---
**Author:** ![kmarryat](https://avatars.discourse-cdn.com/v4/letter/k/77aa72/32.png) [@kmarryat](https://forums.plex.tv/u/kmarryat)\ **Post date:** [October 5, 2019, 9:59pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/9 "2019-10-05T21:59:43Z")
> [@kmarryat](#): > > I’m having the same issue. I upgraded to 1.18 and started having issues so I uninstalled 1.18 and installed 1.17.0.1841 but I still have the same issue. I can’t log the server in or claim the server using my credentials, which have my Plex Pass. I can log the server in or claim the server using credentials from other members of the family but not mine. I even reimaged my hard drive with a backup image from a week ago but same symptoms. > > It definitely appears to be related to my PlexPass account and not the Server or or DNS. I do use Tidal ---
**Author:** ![BIGBERTHA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigbertha/32/133891_2.png) [@BIGBERTHA](https://forums.plex.tv/u/BIGBERTHA)\ **Post date:** [October 5, 2019, 10:01pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/10 "2019-10-05T22:01:10Z")
> [@kmarryat](#): > > I do use Tidal Interesting…because I only started running into problem the other day when I tried to listen to some stuff on Tidal (which I haven’t done for months). Plex froze up and nothing worked properly after that. And I read somewhere on another thread that there was a known issue with Tidal that was causing similar issues. ---
**Author:** ![kmarryat](https://avatars.discourse-cdn.com/v4/letter/k/77aa72/32.png) [@kmarryat](https://forums.plex.tv/u/kmarryat)\ **Post date:** [October 5, 2019, 10:10pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/11 "2019-10-05T22:10:32Z")
I wasn’t having any issues with TIDAL. I just saw there was an upgrade so I figured I’d install it. Once I started getting the internal server errors I decided to fall back to 1.17 which is when I noticed the ! triangle next to my name. I logged it out and I haven’t been able to get it to log back in since. I am using a Windows 10 PC as my server but the errors I’m getting are exactly the same as your screen shots. ---
**Author:** ![bast\_1](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@bast\_1](https://forums.plex.tv/u/bast_1)\ **Post date:** [October 5, 2019, 10:20pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/12 "2019-10-05T22:20:09Z")
whilst i’m not actively using tidal, a few months ago i did have it connected to plex so there is a link there ---
**Author:** ![bast\_1](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@bast\_1](https://forums.plex.tv/u/bast_1)\ **Post date:** [October 5, 2019, 10:21pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/13 "2019-10-05T22:21:59Z")
> [@kmarryat](#): > > I even reimaged my hard drive with a backup image from a week ago but same symptoms. i also reverted my mac back to about a month ago, with no improvement whatsoever to my eyes this is definately a corruption issue of sorts at the authentication end regarding our accounts, especially considering BIGBERTHA managed to get somewhere using a different account ---
**Author:** ![kmarryat](https://avatars.discourse-cdn.com/v4/letter/k/77aa72/32.png) [@kmarryat](https://forums.plex.tv/u/kmarryat)\ **Post date:** [October 5, 2019, 10:33pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/14 "2019-10-05T22:33:46Z")
I’m not sure if it’s relevant but I just added Tidal to my account about a week ago. ---
**Author:** ![bast\_1](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@bast\_1](https://forums.plex.tv/u/bast_1)\ **Post date:** [October 5, 2019, 11:02pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/15 "2019-10-05T23:02:56Z")
Out of interest i tried registering a new account - immediately my plex took me to the find servers screen - it doesn’t even get that far normally - but it can’t seem to see my server at all. Is this because it falsely thinks it’s claimed by my normal account? Next i logged out of this new account, and logged back into the original - “internal server error” and blank screen (w/ plex bg) One step forward one step back ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 6, 2019, 1:47am UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/16 "2019-10-06T01:47:26Z")
I have forwarded the “Internal Error” images to the [Plex.TV](http://Plex.TV) team and provided a link to this thread. When they reply to me, I will reply here if they don’t. ---
**Author:** ![bast\_1](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@bast\_1](https://forums.plex.tv/u/bast_1)\ **Post date:** [October 6, 2019, 3:29am UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/17 "2019-10-06T03:29:00Z")
Thanks Chuck ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 6, 2019, 5:26pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/18 "2019-10-06T17:26:33Z")
Folks, The [Plex.tv](http://Plex.tv) team fixed the individual accounts where this is happening **and** Identified it’s coming form Tidal. They are working on Tidal now If there are any more identical occurrences, Please ping me. ---
**Author:** ![BIGBERTHA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigbertha/32/133891_2.png) [@BIGBERTHA](https://forums.plex.tv/u/BIGBERTHA)\ **Post date:** [October 6, 2019, 9:06pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/19 "2019-10-06T21:06:54Z")
Looks to be fixed on my end! Thanks @ChuckPa for following up on this. ---
**Author:** ![kmarryat](https://avatars.discourse-cdn.com/v4/letter/k/77aa72/32.png) [@kmarryat](https://forums.plex.tv/u/kmarryat)\ **Post date:** [October 6, 2019, 9:09pm UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/20 "2019-10-06T21:09:00Z")
Mine appears to be working as well. Thanks @ChuckPa ---
**Author:** ![bast\_1](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@bast\_1](https://forums.plex.tv/u/bast_1)\ **Post date:** [October 7, 2019, 12:40am UTC](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246/21 "2019-10-07T00:40:24Z")
incredible, mine too! Chuck was this something that had to be fixed on a per account basis? [Next page](https://forums.plex.tv/t/plex-pass-user-getting-internal-server-error-something-went-wrong-on-our-end-confirmed-tidal-issue/471246.md?page=2)