# Plex pass **URL:** \ **Category:** General Discussions\ **Created:** [August 9, 2016, 5:33pm UTC](https://forums.plex.tv/t/plex-pass/154243 "2016-08-09T17:33:18Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![wdcclub](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wdcclub/32/19690_2.png) [@wdcclub](https://forums.plex.tv/u/wdcclub)\ **Post date:** [August 9, 2016, 5:33pm UTC](https://forums.plex.tv/t/plex-pass/154243/1 "2016-08-09T17:33:18Z")
I purchased a plex pass a while ago but since I wasnt using it at the time I canceled my subscription. The subscription was due to end on the 28/12/2016 My accont has been set to normal with no plex pass and my account details show no payment history… Anyone tell me why my plex pass has been canceled before my monthly subscription that is fully paid up until the 28th has been removed and my past payment details…? ---
**Author:** ![hthighway](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hthighway/32/82003_2.png) [@hthighway](https://forums.plex.tv/u/hthighway)\ **Post date:** [August 9, 2016, 5:52pm UTC](https://forums.plex.tv/t/plex-pass/154243/2 "2016-08-09T17:52:02Z")
My guess is when you cancelled the subscription the system stopped your plexpass access and you should get a prorated refund for the remainder of the month. But to be sure, please see this link to for more info on billing related issues: [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) Ref: [https://support.plex.tv/hc/en-us/articles/201580107-Plex-Pass-Subscription-Management](https://support.plex.tv/hc/en-us/articles/201580107-Plex-Pass-Subscription-Management) ---
**Author:** ![wdcclub2015](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@wdcclub2015](https://forums.plex.tv/u/wdcclub2015)\ **Post date:** [August 9, 2016, 6:12pm UTC](https://forums.plex.tv/t/plex-pass/154243/3 "2016-08-09T18:12:13Z")
I have used the contact above as before and they passed the buck about payment to itunes… my subscription should have ended on the 28th and I should still have a payment history on my acount. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [August 9, 2016, 6:22pm UTC](https://forums.plex.tv/t/plex-pass/154243/4 "2016-08-09T18:22:42Z")
You are posting from 2 different accounts. `wdcclub2015` does not have a Plex Pass and your original post from `wdcclub` has the Plex Pass. Make sure you are using the correct acount. Edit: > My guess is when you cancelled the subscription the system stopped your plexpass access and you should get a prorated refund for the remainder of the month. > No, we don’t do that. ---
**Author:** ![wdcclub](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wdcclub/32/19690_2.png) [@wdcclub](https://forums.plex.tv/u/wdcclub)\ **Post date:** [August 9, 2016, 6:38pm UTC](https://forums.plex.tv/t/plex-pass/154243/5 "2016-08-09T18:38:07Z")
As you can see I have logged into both my accounts and no plex pass. Mymserver was running with the plex pass and now it is standard account. ---
**Author:** ![wdcclub](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/wdcclub/32/19690_2.png) [@wdcclub](https://forums.plex.tv/u/wdcclub)\ **Post date:** [August 9, 2016, 6:51pm UTC](https://forums.plex.tv/t/plex-pass/154243/6 "2016-08-09T18:51:13Z")
Now its back to plex pass… I made sure I logged into both accounts. My server is wdcclub account. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [August 9, 2016, 11:36pm UTC](https://forums.plex.tv/t/plex-pass/154243/7 "2016-08-09T23:36:38Z")
Try not to log is with both accounts. Just use the account with the Plex Pass. There might be some caching going on with your browser so even though you think you are looking in with 1 account, it may be using the other account due to caching. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 9:44pm UTC](https://forums.plex.tv/t/plex-pass/154243/8 "2020-01-07T21:44:33Z")