# Plex Pass **URL:** \ **Category:** General Discussions\ **Created:** [November 5, 2025, 11:14pm UTC](https://forums.plex.tv/t/plex-pass/933238 "2025-11-05T23:14:27Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![dgotcha1](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@dgotcha1](https://forums.plex.tv/u/dgotcha1)\ **Post date:** [November 5, 2025, 11:14pm UTC](https://forums.plex.tv/t/plex-pass/933238/1 "2025-11-05T23:14:27Z")
Hello! Chat newbie here. I have been using Plex for years, and when I signed up I used my email at the time. That email is now defunct, and I can’t get into the account to reset my password. I paid the $249 lifetime pass when I signed up. Now I don’t have access to that account so I can’t transfer the Plex Pass to my new set up. Any ideas? ---
**Author:** ![Divideby0](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Divideby0](https://forums.plex.tv/u/Divideby0)\ **Post date:** [November 5, 2025, 11:39pm UTC](https://forums.plex.tv/t/plex-pass/933238/2 "2025-11-05T23:39:35Z")
People usually say in cases like this to contact [Billing](https://www.plex.tv/contact/) via email _(use your current working email or any valid email)_ for further assistance. They ought to have ways to verify your account, and get it moved to a working email. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 3, 2026, 11:40pm UTC](https://forums.plex.tv/t/plex-pass/933238/3 "2026-02-03T23:40:33Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.