# Plex Password forgotten?

**URL:** <https://forums.plex.tv/t/plex-password-forgotten/819809>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [November 24, 2022, 10:16am UTC](https://forums.plex.tv/t/plex-password-forgotten/819809 "2022-11-24T10:16:50Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![patschgo](https://avatars.discourse-cdn.com/v4/letter/p/51bf81/32.png) [@patschgo](https://forums.plex.tv/u/patschgo)\
**Post date:** [November 24, 2022, 10:16am UTC](https://forums.plex.tv/t/plex-password-forgotten/819809/1 "2022-11-24T10:16:50Z")

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Hello, I have forgotten my password and I don’t get a reset link send to my Email (I tried multiple times). What can I do now, I am still logged in on my desktop, web and nvidia shield, but nowhere else. Is there any way to change my password without knowing it or rely on a reset email?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 24, 2022, 10:21am UTC](https://forums.plex.tv/t/plex-password-forgotten/819809/2 "2022-11-24T10:21:57Z")

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Do you actually have access to the email address that’s shown on this page ? [https://app.plex.tv/desktop/#!/settings/account](https://app.plex.tv/desktop/#!/settings/account)  
Look for typos.

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**Author:** ![patschgo](https://avatars.discourse-cdn.com/v4/letter/p/51bf81/32.png) [@patschgo](https://forums.plex.tv/u/patschgo)\
**Post date:** [November 24, 2022, 10:51am UTC](https://forums.plex.tv/t/plex-password-forgotten/819809/3 "2022-11-24T10:51:51Z")

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It says my email is not confirmed, but whenever i try to confirm it it just doesn’t send me an email 😕

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 24, 2022, 11:47am UTC](https://forums.plex.tv/t/plex-password-forgotten/819809/4 "2022-11-24T11:47:11Z")

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Check your spam folder.

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**Author:** ![patschgo](https://avatars.discourse-cdn.com/v4/letter/p/51bf81/32.png) [@patschgo](https://forums.plex.tv/u/patschgo)\
**Post date:** [November 24, 2022, 12:32pm UTC](https://forums.plex.tv/t/plex-password-forgotten/819809/5 "2022-11-24T12:32:44Z")

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There never has been any email from plex send to my spam folder or my normal folder sadly. Does plex not like T-online (Telekom) Email’s maybe ?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 24, 2022, 2:33pm UTC](https://forums.plex.tv/t/plex-password-forgotten/819809/6 "2022-11-24T14:33:19Z")

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It looks like T-Online doesn’t want to deliver this mail.  
They might employ some too broad filtering rules. Or maybe you have marked mail from Plex as Spam in the past.  
 ![image (7)](https://global.discourse-cdn.com/plex/original/4X/d/6/b/d6b4d005cd80b995d47c43439475ff3b178db786.png)

You could try to clarify that with T-Online.

Alternatively, post in this thread [No Password Reset mail received](https://forums.plex.tv/t/no-password-reset-mail-received/806898/) and state your case.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 22, 2023, 2:34pm UTC](https://forums.plex.tv/t/plex-password-forgotten/819809/7 "2023-02-22T14:34:02Z")

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