# Plex Password forgotten?

**URL:** <https://forums.plex.tv/t/plex-password-forgotten/819809>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [November 24, 2022, 10:16am UTC](https://forums.plex.tv/t/plex-password-forgotten/819809 "2022-11-24T10:16:50Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 24, 2022, 2:33pm UTC](https://forums.plex.tv/t/plex-password-forgotten/819809/6 "2022-11-24T14:33:19Z")

</div>

It looks like T-Online doesn’t want to deliver this mail.  
They might employ some too broad filtering rules. Or maybe you have marked mail from Plex as Spam in the past.  
 ![image (7)](https://global.discourse-cdn.com/plex/original/4X/d/6/b/d6b4d005cd80b995d47c43439475ff3b178db786.png)

You could try to clarify that with T-Online.

Alternatively, post in this thread [No Password Reset mail received](https://forums.plex.tv/t/no-password-reset-mail-received/806898/) and state your case.

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_[View the full topic](https://forums.plex.tv/t/plex-password-forgotten/819809)._