# Plex Photo upload broken

**URL:** <https://forums.plex.tv/t/plex-photo-upload-broken/362347>\
**Category:** General Discussions\
**Created:** [January 14, 2019, 5:11pm UTC](https://forums.plex.tv/t/plex-photo-upload-broken/362347 "2019-01-14T17:11:28Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![bairrd](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bairrd/32/111601_2.png) [@bairrd](https://forums.plex.tv/u/bairrd)\
**Post date:** [January 14, 2019, 5:11pm UTC](https://forums.plex.tv/t/plex-photo-upload-broken/362347/1 "2019-01-14T17:11:28Z")

</div>

From looking at the debug logs from my phone, it looks as if a half-finished upload of a video means that Plex is hitting an error and giving up on uploading. Is there a way I can delete whatever upload cache Plex uses for uploading photos from the phone app to a server? I’m using an iPhone and my server is running on Ubuntu, if that’s any help.

Here’s the debug log from my phone:

```auto
2019/01/14 11:56:28.887 (94 MB) (1841337) 🔧 PMKNetworkTask.m:232 | bairrd-nuc (3c379413e3ef9ec3988eb4a562d5cb1ffd20b05b): GET /library/sections/1/all?includeCollections=1
        X-Plex-Supported-Commands : abort,changeQuality
        User-Agent : PlexMobile/5.9.1 (iPhone; iOS 12.1.2; Scale/3.00)
        X-Plex-Device-Screen-Density : 3
        X-Plex-Device : iPhone
        X-Plex-Platform : iOS
        X-Plex-Sync-Version : 2
        X-Plex-Token : tq9qbxxxxxxxxxxxxxxx
        X-Plex-Username : bairrd
        X-Plex-Provides : client,controller,sync-target,player,pubsub-player,server
        X-Plex-Version : 5.9.1
        X-Plex-Client-Platform : iOS
        X-Plex-Model : 11,6
        X-Plex-Product : Plex for iOS
        X-Plex-Client-Identifier : E9B2E023-49DE-4DED-9D0A-D89868C725AD
        Accept-Language : en-US;q=1
        X-Plex-Device-Screen-Resolution : 1242x2688
        X-Plex-Device-Vendor : Apple
        X-Plex-Platform-Version : 12.1.2
        Accept : text/xml,application/xml
        X-Plex-Http-Pipeline : infinite
        X-Plex-Device-Name : Thomas’s iPhone [param]
        includeCollections : 1 [param]
2019/01/14 11:56:28.967 (94 MB) (1780042) 🔧 PMKCameraUploadEngine.m:2601 | Updating album title.
2019/01/14 11:56:28.967 (94 MB) (1780042) 🔧 PMKCameraUploadEngine.m:2614 | Updated album title to Thomas’s iPhone.
2019/01/14 11:56:28.968 (94 MB) (1780042) ➖ PMKCameraUploadEngine.m:2185 | Ending background task.
2019/01/14 11:56:28.968 (94 MB) (1841236) ➖ PMKCameraUploadEngine.m:1315 | Beginning background task.
2019/01/14 11:56:28.969 (94 MB) (1841236) ➖ PMKCameraUploadEngine.m:1402 | Legacy CU server side tracking: NO
2019/01/14 11:56:28.990 (94 MB) (1841236) ➖ PMKCameraUploadEngine.m:1450 | Fetching asset 138 out of 151
2019/01/14 11:56:29.041 (95 MB) (1840481) ➖ PMKCameraUploadEngine.m:1813 | Created data transfer task to check for 2019-01-12 15.26.40.mov
2019/01/14 11:56:29.041 (95 MB) (1840481) ➖ PMKCameraUploadEngine.m:2185 | Ending background task.
2019/01/14 11:56:29.041 (95 MB) (1841207) ➖ PMKCameraUploadEngine.m:360 | Saving storage info for server bairrd-nuc
2019/01/14 11:56:29.044 (95 MB) (1840481) ➖ PMKCameraUploadEngine.m:381 | Saved storage info for server bairrd-nuc
2019/01/14 11:56:29.245 (95 MB) (1840482) ➖ PMKCameraUploadEngine.m:1315 | Beginning background task.
2019/01/14 11:56:29.245 (95 MB) (1840482) ➖ PMKCameraUploadEngine.m:2716 | Asset not found. Checking for partial upload.
2019/01/14 11:56:29.421 (95 MB) (1840482) ➖ PMKAssetController.m:304 | Video export completed successfully.
2019/01/14 11:56:29.431 (95 MB) (1841337) ➖ PMKCameraUploadEngine.m:1818 | Created data transfer task to check partial upload for 2019-01-12 15.26.40.mov
2019/01/14 11:56:29.431 (95 MB) (1841337) ➖ PMKCameraUploadEngine.m:2185 | Ending background task.
2019/01/14 11:56:29.621 (95 MB) (1840919) ➖ PMKCameraUploadEngine.m:1315 | Beginning background task.
2019/01/14 11:56:29.621 (95 MB) (1840919) ➖ PMKCameraUploadEngine.m:2745 | Found partial upload for asset. Beginning from offset 3093540
2019/01/14 11:56:29.629 (95 MB) (1841337) ➖ PMKFileCopier.m:226 | EOF
2019/01/14 11:56:29.636 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:1823 | Created data transfer task to upload 2019-01-12 15.26.40.mov
2019/01/14 11:56:29.636 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:2185 | Ending background task.
2019/01/14 11:56:29.761 (95 MB) (1841236) ➖ PMKCameraUploadEngine.m:1315 | Beginning background task.
2019/01/14 11:56:29.762 (95 MB) (1841236) ➖ PMKCameraUploadEngine.m:2772 | Something went wrong. Starting process over.
2019/01/14 11:56:29.762 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:1921 | Ending upload.
2019/01/14 11:56:29.762 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:1947 | In the middle of the upload process, attempting to finish up.
2019/01/14 11:56:29.762 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:1951 | No more tasks, all done.
2019/01/14 11:56:29.762 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:1982 | Upload ended.
2019/01/14 11:56:29.763 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:360 | Saving storage info for server bairrd-nuc
2019/01/14 11:56:29.763 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:2185 | Ending background task.
2019/01/14 11:56:29.769 (95 MB) (1840942) ➖ PMKCameraUploadEngine.m:381 | Saved storage info for server bairrd-nuc

```

From my server

```auto
Jan 14, 2019 12:09:39.181 [0x7f6151fff700] Debug — Auth: authenticated user 1 as bairrd
Jan 14, 2019 12:09:39.182 [0x7f6128bfd700] Debug — Request: [207.251.105.194:53136 (WAN)] GET /library/sections/1/firstCharacter?includeCollections=1 (11 live) TLS GZIP Signed-in Token (bairrd)
Jan 14, 2019 12:09:39.295 [0x7f61517fe700] Debug — Completed: [207.251.105.194:53136] 200 GET /library/sections/1/firstCharacter?includeCollections=1 (11 live) TLS GZIP 113ms 777 bytes (pipelined: 10)
Jan 14, 2019 12:09:39.406 [0x7f6151fff700] Debug — Auth: authenticated user 1 as bairrd
Jan 14, 2019 12:09:39.406 [0x7f6137fff700] Debug — Request: [207.251.105.194:53136 (WAN)] GET /library/sections/1/all?includeCollections=1 (11 live) TLS GZIP Signed-in Token (bairrd)
Jan 14, 2019 12:09:39.415 [0x7f6151fff700] Debug — Completed: [207.251.105.194:53136] 200 GET /library/sections/1/all?includeCollections=1 (10 live) TLS GZIP 9ms 844 bytes (pipelined: 11)
Jan 14, 2019 12:09:39.421 [0x7f61423ff700] Debug — Activity: updated activity 89421a9b-6cc6-4e80-873d-b40da9759723 - completed 68% - Generating video preview thumbnails
Jan 14, 2019 12:09:39.637 [0x7f61517fe700] Debug — Auth: authenticated user 1 as bairrd
Jan 14, 2019 12:09:39.637 [0x7f61517fe700] Debug — Request: [207.251.105.194:53155 (WAN)] POST /library/metadata?createdAt=1547324800&filename=2019-01-12%2015.26.40.mov&locationID=1&sectionID=1&subdirectory=Thomas%E2%80%99s%20iPhone&type=12 (11 live) TLS GZIP Signed-in Token (bairrd)
Jan 14, 2019 12:09:39.638 [0x7f61517fe700] Debug — Completed: [207.251.105.194:53155] 404 POST /library/metadata?createdAt=1547324800&filename=2019-01-12%2015.26.40.mov&locationID=1&sectionID=1&subdirectory=Thomas%E2%80%99s%20iPhone&type=12 (11 live) TLS GZIP 0ms 331 bytes
Jan 14, 2019 12:09:39.918 [0x7f6151fff700] Debug — Auth: authenticated user 1 as bairrd
Jan 14, 2019 12:09:39.918 [0x7f6122bf1700] Debug — Request: [207.251.105.194:53156 (WAN)] POST /library/metadata?createdAt=1547324800&filename=2019-01-12%2015.26.40.mov&locationID=1&sectionID=1&subdirectory=Thomas%E2%80%99s%20iPhone&type=12 (11 live) TLS GZIP Signed-in Token (bairrd)
Jan 14, 2019 12:09:39.922 [0x7f614cfff700] Debug — Activity: updated activity 89421a9b-6cc6-4e80-873d-b40da9759723 - completed 69% - Generating video preview thumbnails
Jan 14, 2019 12:09:39.955 [0x7f6151fff700] Debug — Completed: [207.251.105.194:53156] 308 POST /library/metadata?createdAt=1547324800&filename=2019-01-12%2015.26.40.mov&locationID=1&sectionID=1&subdirectory=Thomas%E2%80%99s%20iPhone&type=12 (11 live) TLS GZIP 36ms 228 bytes (pipelined: 1)
Jan 14, 2019 12:09:40.010 [0x7f6151fff700] Debug — Auth: authenticated user 1 as bairrd
Jan 14, 2019 12:09:40.010 [0x7f6151fff700] Debug — Request: [207.251.105.194:53156 (WAN)] POST /library/metadata?createdAt=1547324800&filename=2019-01-12%2015.26.40.mov&locationID=1&sectionID=1&subdirectory=Thomas%E2%80%99s%20iPhone&type=12 (11 live) TLS GZIP Signed-in Token (bairrd)
Jan 14, 2019 12:09:40.011 [0x7f6151fff700] Debug — Completed: [207.251.105.194:53156] 400 POST /library/metadata?createdAt=1547324800&filename=2019-01-12%2015.26.40.mov&locationID=1&sectionID=1&subdirectory=Thomas%E2%80%99s%20iPhone&type=12 (11 live) TLS GZIP 0ms 336 bytes (pipelined: 2)

```

---

<div class="post-metadata">

**Author:** ![bairrd](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bairrd/32/111601_2.png) [@bairrd](https://forums.plex.tv/u/bairrd)\
**Post date:** [January 14, 2019, 5:16pm UTC](https://forums.plex.tv/t/plex-photo-upload-broken/362347/2 "2019-01-14T17:16:17Z")

</div>

Deleting the iOS app and reinstalling it just fixed this for me. Please add a feature to flush whatever local cache the app uses for uploading images, so that I don’t have to redownload offline videos whenever the image uploader breaks.

---

<div class="post-metadata">

**Author:** ![bairrd](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bairrd/32/111601_2.png) [@bairrd](https://forums.plex.tv/u/bairrd)\
**Post date:** [January 22, 2019, 6:38pm UTC](https://forums.plex.tv/t/plex-photo-upload-broken/362347/3 "2019-01-22T18:38:28Z")

</div>

This issue keeps happening. Having to repeatedly uninstall and reinstall the plex iOS app anytime I want to back up my photos is a terrible way to get image uploading working.

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<div class="post-metadata">

**Author:** ![corne\_iscoda\_co\_za](https://avatars.discourse-cdn.com/v4/letter/c/71e660/32.png) [@corne\_iscoda\_co\_za](https://forums.plex.tv/u/corne_iscoda_co_za)\
**Post date:** [April 10, 2019, 12:24pm UTC](https://forums.plex.tv/t/plex-photo-upload-broken/362347/4 "2019-04-10T12:24:24Z")

</div>

Same issue here. Server running on Ubuntu And iphone

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 9, 2019, 12:24pm UTC](https://forums.plex.tv/t/plex-photo-upload-broken/362347/5 "2019-07-09T12:24:24Z")

</div>

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