# Plex Photos error

**URL:** <https://forums.plex.tv/t/plex-photos-error/856866>\
**Category:** Plex Players\
**Tags:** photos-library\
**Created:** [October 16, 2023, 10:12pm UTC](https://forums.plex.tv/t/plex-photos-error/856866 "2023-10-16T22:12:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lemonsnurkey](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lemonsnurkey/32/173618_2.png) [@lemonsnurkey](https://forums.plex.tv/u/lemonsnurkey)\
**Post date:** [October 16, 2023, 10:12pm UTC](https://forums.plex.tv/t/plex-photos-error/856866/1 "2023-10-16T22:12:54Z")

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Hey all. Anyone else trying to use Plex photos? It used to work but for the last couple years it hasn’t. I have a few hundred photos loaded and they all seem to show a good thumbnail and on mobile also show a good library view—yet none of the photos will actually load when trying to be opened. Anyone else have this issue or know how to fix?

Error: “Unable to load photo”

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**Author:** ![beckfield](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/beckfield/32/7227_2.png) [@beckfield](https://forums.plex.tv/u/beckfield)\
**Post date:** [October 16, 2023, 10:56pm UTC](https://forums.plex.tv/t/plex-photos-error/856866/2 "2023-10-16T22:56:57Z")

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How large are the files that fail to load?

Plex has an undocumented limit of 100 MiB for photos. This can be overridden, with caution. See this earlier post:

> [@Android app won't display large pictures](https://forums.plex.tv/t/android-app-wont-display-large-pictures/797820/2):
>
> By default, Plex won’t display photos over 100 Mib (Mebibytes - I had to look that up when I learned about this limit). This is a server-side limit, rather than the app. There is an override, to be used with caution, since the limit is there for performance reasons. See this page, and look for the TranscoderPhotoFileSizeLimitMiB advanced setting: [https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/](https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 14, 2024, 10:57pm UTC](https://forums.plex.tv/t/plex-photos-error/856866/3 "2024-01-14T22:57:48Z")

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