# Plex play back error **URL:** \ **Category:** General Discussions\ **Created:** [August 17, 2020, 11:22am UTC](https://forums.plex.tv/t/plex-play-back-error/624525 "2020-08-17T11:22:15Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ADZ\_FLIXS](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@ADZ\_FLIXS](https://forums.plex.tv/u/ADZ_FLIXS)\ **Post date:** [August 17, 2020, 11:22am UTC](https://forums.plex.tv/t/plex-play-back-error/624525/1 "2020-08-17T11:22:15Z")
[Plex Media Server Logs\_2020-08-17\_11-41-37.zip](https://forums.plex.tv/uploads/short-url/59o6546UFip3UUPhmdSWIkRNdUv.zip) (4.0 MB) PC SPECKS windows 10 intel core i5-4440 cpu @ 3.10ghz 16.0gb ram nvidia geforce gtx 970 Hello everyone first please forgive me i am very poo at all this here is my story i am a feller at home that has a home PC with external hard drives with all my movies media on them seagate based hard drives when i first downloaded plex and added my drives it was all perfect and as time has gone by i have had issue after issue after issue i have non stop messages displayed like **playbackback error** transcoding error messages displayed i have watched people on this forum and lots of people say upload your logs so we can have a look so i have uploaded them for you clever bunch to give me advice i have optimised most my movies and always Optimize the database and i always check for updates and it says its upto date Version 1.19.5.3112 Transcoder quality is set to automatic Transcoder default throttle buffer is set at 60 ( no idea what that means ) lol thumbnails are set to (never) Maximum simultaneous video transcode (unlimited) Background transcoding x264 preset (medium) please can you help ? 🙂 ---
**Author:** ![cpribbonson](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cpribbonson/32/19659_2.png) [@cpribbonson](https://forums.plex.tv/u/cpribbonson)\ **Post date:** [August 18, 2020, 6:26pm UTC](https://forums.plex.tv/t/plex-play-back-error/624525/2 "2020-08-18T18:26:05Z")
Hi, which client are you using to trigger the playback and can you grab the client logs as well please? ---
**Author:** ![ADZ\_FLIXS](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@ADZ\_FLIXS](https://forums.plex.tv/u/ADZ_FLIXS)\ **Post date:** [August 18, 2020, 6:37pm UTC](https://forums.plex.tv/t/plex-play-back-error/624525/3 "2020-08-18T18:37:15Z")
[Plex Media Server Logs\_2020-08-18\_12-38-33.zip](https://forums.plex.tv/uploads/short-url/kBJii37nc6oye1adhrsRSPGAlnq.zip) (4.6 MB) Hiya please forgive im not very good at all this i am using my Pc as my server and have seagate external hard drive plugged in it is a windows 10 64 and what is client logs i only no the logs in the troubleshooting section im sorry i cant he very helpful i would appreicate any help you could offer ---
**Author:** ![cpribbonson](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cpribbonson/32/19659_2.png) [@cpribbonson](https://forums.plex.tv/u/cpribbonson)\ **Post date:** [September 9, 2020, 5:26pm UTC](https://forums.plex.tv/t/plex-play-back-error/624525/4 "2020-09-09T17:26:21Z")
Hi, sorry for the late reply, I’ve been away. What I meant by client logs was the logs from the device you are watching from. For example, if you are watching the content on an Android device, while the content is on your PC, then Android is the client. Those logs can be acquired by following this [article](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/). Similarly, [iOS logs](https://support.plex.tv/articles/201636593-ios-logs/), [Apple TV Logs](https://support.plex.tv/articles/212639598-apple-tv-logs/), and [Web Logs](https://support.plex.tv/articles/201611836-plex-web-app-logs/). ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 8, 2020, 5:26pm UTC](https://forums.plex.tv/t/plex-play-back-error/624525/5 "2020-12-08T17:26:25Z")
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