# Plex randomly going offline. Please help! **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [December 10, 2021, 9:24pm UTC](https://forums.plex.tv/t/plex-randomly-going-offline-please-help/763539 "2021-12-10T21:24:13Z")\ **Posts on this page:** 7\ **Page:** 2
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 4, 2022, 11:19pm UTC](https://forums.plex.tv/t/plex-randomly-going-offline-please-help/763539/21 "2022-01-04T23:19:40Z")
I hate seeing these. I’ve seen one once before and it was beyond my ability to figure it out beyond the player was causing it. If you would be kind enough to recreate the failure, with the player set for logging. > **[Android, Android TV, Fire TV, Portal Logs | Plex Support](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/)** > > For investigating some issues, we may ask you to share your logs. There are two logs generally of interest in... Now please recreate the playback failure one more time. This time, grab both the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and the player logs with the two, I can take them to Engineering. Please also annotate player and server versions. ---
**Author:** ![umamaheshwarreddy](https://avatars.discourse-cdn.com/v4/letter/u/779978/32.png) [@umamaheshwarreddy](https://forums.plex.tv/u/umamaheshwarreddy)\ **Post date:** [January 4, 2022, 11:47pm UTC](https://forums.plex.tv/t/plex-randomly-going-offline-please-help/763539/22 "2022-01-04T23:47:15Z")
Here you go. This time I tried to play “Harry Potter: Return to Hogwarts” on mobile. Email Content: > Manufacturer: samsung > > Device: p3q > Model: SM-G998U > Product: p3qsqw > Version: 12 Player version: 8.28.0.29997 (b8797b05) Server version: 1.25.2.5319 (on Ubuntu 20.04) [Plex Media Server Logs\_2022-01-04\_18-46-32.zip](https://forums.plex.tv/uploads/short-url/9XiK1ztpuM6AuHkG8owcshW91Rx.zip) (3.5 MB) [plex-log-umamaheshwarreddy.zip](https://forums.plex.tv/uploads/short-url/T8p5quXCRFStbklITpnhPE6JVP.zip) (1.1 MB) ---
**Author:** ![umamaheshwarreddy](https://avatars.discourse-cdn.com/v4/letter/u/779978/32.png) [@umamaheshwarreddy](https://forums.plex.tv/u/umamaheshwarreddy)\ **Post date:** [January 25, 2022, 5:05pm UTC](https://forums.plex.tv/t/plex-randomly-going-offline-please-help/763539/23 "2022-01-25T17:05:42Z")
Any update on this? My server is still experiencing random crashes. Should I reinstall Plex? ---
**Author:** ![plexomania](https://avatars.discourse-cdn.com/v4/letter/p/7cd45c/32.png) [@plexomania](https://forums.plex.tv/u/plexomania)\ **Post date:** [January 25, 2022, 5:20pm UTC](https://forums.plex.tv/t/plex-randomly-going-offline-please-help/763539/24 "2022-01-25T17:20:24Z")
I am also having my Plex server drop out on a daily basis for less than 18 hours on then the app closes. I have had Plex running for over 4 years with little problems but this is new. Can you look at my log files, this has been going on for 3 months now. ---
**Author:** ![plexomania](https://avatars.discourse-cdn.com/v4/letter/p/7cd45c/32.png) [@plexomania](https://forums.plex.tv/u/plexomania)\ **Post date:** [January 25, 2022, 5:23pm UTC](https://forums.plex.tv/t/plex-randomly-going-offline-please-help/763539/25 "2022-01-25T17:23:23Z")
[Plex Media Server Logs\_2022-01-25\_12-10-18.zip](https://forums.plex.tv/uploads/short-url/iEt5yf52H3seLiz3cOJQHxZ1coD.zip) (4.3 MB) PS: I did a re-install and it is the same. ---
**Author:** ![umamaheshwarreddy](https://avatars.discourse-cdn.com/v4/letter/u/779978/32.png) [@umamaheshwarreddy](https://forums.plex.tv/u/umamaheshwarreddy)\ **Post date:** [February 9, 2022, 7:38pm UTC](https://forums.plex.tv/t/plex-randomly-going-offline-please-help/763539/26 "2022-02-09T19:38:07Z")
Updating my server to version 1.25.4.5487 solved the issue. No more crashes, and transcoding works. Server up and running without any crashes for 5 days 14 hours now. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 10, 2022, 7:38pm UTC](https://forums.plex.tv/t/plex-randomly-going-offline-please-help/763539/27 "2022-05-10T19:38:29Z")
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