# Plex randomly stops on Synology dsm7 **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [October 19, 2022, 6:44pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413 "2022-10-19T18:44:41Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![mjduin](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@mjduin](https://forums.plex.tv/u/mjduin)\ **Post date:** [October 19, 2022, 6:44pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/1 "2022-10-19T18:44:41Z")
Server Version#:1.29.1.6276 Player Version#: Hi Been a long time user of plex on multiple devices. Since two days, for some reason, Plex randomly stops on Synology. Have to restart pms manually to have it start working again. Really annoying. Is is the latest server version? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [October 19, 2022, 7:01pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/2 "2022-10-19T19:01:31Z")
[Server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) files needed. If Plex is running, go to Settings → Troubleshooting. Download the logs and attach the entire zip file to the thread. If Plex is not running, using Synology File Station, navigate to the [Plex Data Folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/). Right click on the Logs directory, choose compress to logs.zip. Attach the zip file to the thread. See [Synology FAQ 1: Gaining access to the Plex logs or when PMS isn’t running / won’t start](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/6) ---
**Author:** ![mjduin](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@mjduin](https://forums.plex.tv/u/mjduin)\ **Post date:** [October 19, 2022, 7:34pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/3 "2022-10-19T19:34:12Z")
Hi, Thanks for your quick reply. [Plex Media Server Logs\_2022-10-19\_21-30-26.zip](https://forums.plex.tv/uploads/short-url/icKYYNPnNjfCfUltEfpw2zYMuhQ.zip) (2.4 MB) Attached the file. Had to manually do a restart twice today for pms where all other things on Synology were untouched🤔 Any assistance is highly appreciated ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 19, 2022, 7:50pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/4 "2022-10-19T19:50:46Z")
@mjduin You have DNS lookup failing (intermittently??) > Oct 19, 2022 20:41:42.613 [0x7f0a600c8b38] WARN - [HttpClient/HCl#59] HTTP error requesting GET [https://plex.tv/updater/products/5/check.xml?build=linux-x86\_64&channel=16&distribution=synology-dsm7&version=1.29.1.6276-4a96dd5b1](https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=synology-dsm7&version=1.29.1.6276-4a96dd5b1) (6, Couldn’t resolve host name) (Could not resolve host: plex.tv) ---
**Author:** ![mjduin](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@mjduin](https://forums.plex.tv/u/mjduin)\ **Post date:** [October 19, 2022, 8:33pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/5 "2022-10-19T20:33:07Z")
@ChuckPa hmmm… Did not change my router, service provider or any settings for my local network🤔 I’ll check whether a total reset of my router and Nas does the trick. I’ll do this in a couple of hours. But still strange that this now pops up as it has been running smoothly for 18 months or so ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [October 19, 2022, 9:08pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/6 "2022-10-19T21:08:08Z")
> [@mjduin](#): > > a total reset of my router and Nas does the trick. Not sure if by “total reset” you mean “factory reset.” If so, I would wait before pulling that trigger. If you have not already done so, try configuring the Synology to use a public DNS server such as 1.1.1.1 (Cloudflare), 8.8.8.8 (Google), or 9.9.9.9 (Quad9). Next, power everything off, then restore power to the router first, working your way out to the NAS. Wait for the each device to fully boot and come online before proceeding to the next device. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 19, 2022, 9:48pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/7 "2022-10-19T21:48:20Z")
> [@mjduin](#): > > a total reset of my router and Nas does the trick. I TOTALLY agree with @FordGuy61 **DO NOT hard reset the NAS. You’ll lose all your data too.** ISP DNS can be flaky. Stinks, but that’s how it is sometimes. Bigger DNS servers, such as those he suggests, have more redundancy and reliability ---
**Author:** ![mjduin](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@mjduin](https://forums.plex.tv/u/mjduin)\ **Post date:** [October 20, 2022, 7:28am UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/8 "2022-10-20T07:28:41Z")
@FordGuy61 @ChuckPa Thanks guys. Have updated DNS settings and restarted all network equipment. Hope this does the trick ---
**Author:** ![mjduin](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@mjduin](https://forums.plex.tv/u/mjduin)\ **Post date:** [October 27, 2022, 7:02am UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/9 "2022-10-27T07:02:58Z")
@FordGuy61 @ChuckPa Looks like the DNS tweak did the trick - no more sudden stops of the PMS. Thanks for helping out! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 25, 2023, 7:03am UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/10 "2023-01-25T07:03:17Z")
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