# Plex randomly stops on Synology dsm7

**URL:** <https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [October 19, 2022, 6:44pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413 "2022-10-19T18:44:41Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [October 19, 2022, 7:01pm UTC](https://forums.plex.tv/t/plex-randomly-stops-on-synology-dsm7/815413/2 "2022-10-19T19:01:31Z")

</div>

[Server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) files needed.

If Plex is running, go to Settings → Troubleshooting. Download the logs and attach the entire zip file to the thread.

If Plex is not running, using Synology File Station, navigate to the [Plex Data Folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/). Right click on the Logs directory, choose compress to logs.zip. Attach the zip file to the thread.

See [Synology FAQ 1: Gaining access to the Plex logs or when PMS isn’t running / won’t start](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/6)

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