# Plex refuses to fetch episode artwork **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac\ **Created:** [June 3, 2022, 12:41pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499 "2022-06-03T12:41:31Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ourcore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ourcore/32/110002_2.png) [@ourcore](https://forums.plex.tv/u/ourcore)\ **Post date:** [June 3, 2022, 12:41pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/1 "2022-06-03T12:41:31Z")
Server Version#: 1.26.2.5797 Player Version#: 4.76.1 A week ago, I updated the artwork for episodes 9 and 10 [here](https://thetvdb.com/series/mr-mayor/seasons/official/2), but Plex just will not fetch them. I’ve tried removing and re-adding the episodes, season, and entire TV show along with the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) and nothing. Also cleared the caches folder. I’m using the latest TV agent. What’s going on…? ---
**Author:** ![AmazingRando24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/amazingrando24/32/351517_2.png) [@AmazingRando24](https://forums.plex.tv/u/AmazingRando24)\ **Post date:** [June 3, 2022, 12:43pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/2 "2022-06-03T12:43:50Z")
I believe there is some manner of delay in the cache of the TVDB and Plex. You won’t see instant results if you make edits there, vs. what Plex picks up. ---
**Author:** ![ourcore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ourcore/32/110002_2.png) [@ourcore](https://forums.plex.tv/u/ourcore)\ **Post date:** [June 3, 2022, 1:55pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/3 "2022-06-03T13:55:45Z")
I did read that somewhere too, that’s why I’ve given it a week ---
**Author:** ![blackzwe](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/blackzwe/32/237058_2.png) [@blackzwe](https://forums.plex.tv/u/blackzwe)\ **Post date:** [June 3, 2022, 2:20pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/4 "2022-06-03T14:20:50Z")
I think the latest has preference for TMDB not TVDB. Consider making the update to TMDB. ---
**Author:** ![ourcore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ourcore/32/110002_2.png) [@ourcore](https://forums.plex.tv/u/ourcore)\ **Post date:** [June 3, 2022, 2:22pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/5 "2022-06-03T14:22:10Z")
That would make sense, but TMDB doesn’t have any artwork for those two episodes ---
**Author:** ![blackzwe](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/blackzwe/32/237058_2.png) [@blackzwe](https://forums.plex.tv/u/blackzwe)\ **Post date:** [June 3, 2022, 2:56pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/6 "2022-06-03T14:56:01Z")
Uploaded… Should come through now in a while. ---
**Author:** ![ourcore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ourcore/32/110002_2.png) [@ourcore](https://forums.plex.tv/u/ourcore)\ **Post date:** [June 3, 2022, 3:07pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/7 "2022-06-03T15:07:42Z")
Thanks. Does that mean that if TMDB doesn’t have metadata, it won’t fall back to TVDB? What’s also strange is that most of the episodes didn’t have artwork on TMDB before your update, but Plex did get those, just not the last two. I first tried fetching them before updating TVDB, but I thought it would’ve updated on Plex’s end by now ---
**Author:** ![blackzwe](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/blackzwe/32/237058_2.png) [@blackzwe](https://forums.plex.tv/u/blackzwe)\ **Post date:** [June 3, 2022, 3:32pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/8 "2022-06-03T15:32:37Z")
Not sure about the hierarchy of retrieval, but the best bet to get meta to flow is to use TMDB. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 1, 2022, 3:33pm UTC](https://forums.plex.tv/t/plex-refuses-to-fetch-episode-artwork/795499/9 "2022-09-01T15:33:22Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.