Plex refuses to load videos

apple-tv

#1

I've been using plex for a few years now, but this is a new issue for me. It started about two-three days ago, whenever I click on a video, the screen just stops at loading (with a black screen and the white/transparent loading circle). It doesn't matter which video I play, what type of format/quality, even videos I've played a million times before doesn't work anymore.

When I use Plex through my Samsung TV, the videos work perfectly fine.


#2

Same trouble. Not for all videos in library, but most of them - when i try to open library item it shows "Loading..." message then stops and show me home screen. It looks like app is crashed. In Media Server log it says:
Nov 13, 2017 23:00:48.643 [0x7ffe1fd11700] VERBOSE - WebSocket: processed 1 frame(s)
Nov 13, 2017 23:00:49.761 [0x7ffe1e5cc700] DEBUG - [PlexRelay] Transferred: sent 18152, received 7136 bytes, in 339.7 seconds
Nov 13, 2017 23:00:49.763 [0x7ffe13a23700] DEBUG - [PlexRelay] Bytes per second: sent 53.4, received 21.0
Nov 13, 2017 23:00:49.764 [0x7ffe1f735700] VERBOSE - JobManager: child process with PID 2487 exited
Nov 13, 2017 23:00:49.765 [0x7ffe1f735700] ERROR - JobManager: child process returned: 255 (Unknown error 255)
Nov 13, 2017 23:00:51.793 [0x7ffe1ffff700] VERBOSE - WebSocket: processed 1 frame(s)
Nov 13, 2017 23:00:52.952 [0x7ffe1ffff700] VERBOSE - WebSocket: processed 1 frame(s)
Nov 13, 2017 23:00:58.394 [0x7ffe1fd11700] DEBUG - handleStreamWrite code 32: Broken pipe
Nov 13, 2017 23:00:58.394 [0x7ffe1fd11700] DEBUG - NotificationStream: Removing because of error
Nov 13, 2017 23:00:58.394 [0x7ffe1fd11700] VERBOSE - [IDLE] Removing (1->0) work item http_download - /:/eventsource/notifications?X-Plex-Device-Name=Apple%20TV
Nov 13, 2017 23:00:58.394 [0x7ffe1fd11700] VERBOSE - [IDLE] Server is now idle


#3

BTW This occurs on two servers, they have newest version, Apple TV 4th with latest tvOS and Plex client. At the same time 3rd gen Apple TV open that movies(not play, just open) without any problems, other clients too.