# Plex refuses to recognize a ripped DVD title

**URL:** <https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139>\
**Category:** Metadata & Adding Files\
**Tags:** server-windows\
**Created:** [October 7, 2021, 11:12pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139 "2021-10-07T23:12:23Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![PhatherPhil](https://avatars.discourse-cdn.com/v4/letter/p/22d042/32.png) [@PhatherPhil](https://forums.plex.tv/u/PhatherPhil)\
**Post date:** [October 7, 2021, 11:12pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/1 "2021-10-07T23:12:23Z")

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Server Version#: 1.24

Good evening.

I’m beginning the long process of ripping my DVD collection and adding them to my Plex Server. Most have gone well following the naming conventions defined in the Plex support documents, but I have one movie so far that Plex refuses to recognize no matter what name I give the directory and file. The movie is Mannequin Two: On the Move (1991) and even using the new tags indicating source (I’ve tried both the IMDB and TMDB numbers) Plex won’t show the movie in the library.

Does anyone have any thoughts as to how to rectify this?

Thanks in advance!

-Phil

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 7, 2021, 11:17pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/2 "2021-10-07T23:17:09Z")

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So… how have you named that file?

Based on the schema, the following example should work…

```nohighlight
Movies <- the folder linked to your movie library
  Mannequin Two On the Move (1991)
    Mannequin Two On the Move (1991).ext

```

_Where `.ext` is a placeholder for your file’s actual extension._

If you want to give Plex further guidance by including the movie’s reference from one of the online repositories, this example could look like this

```nohighlight
Movies <- the folder linked to your movie library
  Mannequin Two On the Move (1991) {tmdb-34376}
    Mannequin Two On the Move (1991).ext

```

or

```nohighlight
Movies <- the folder linked to your movie library
  Mannequin Two On the Move (1991) {imdb-tt0102395}
    Mannequin Two On the Move (1991).ext

```

_With the IMDb example you could also drop the `imdb-` prefix in the reference._

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<div class="post-metadata">

**Author:** ![PhatherPhil](https://avatars.discourse-cdn.com/v4/letter/p/22d042/32.png) [@PhatherPhil](https://forums.plex.tv/u/PhatherPhil)\
**Post date:** [October 7, 2021, 11:21pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/3 "2021-10-07T23:21:42Z")

</div>

Hey there and thanks for the quick reply!

Yes… I’ve tried every iteration I can come up with including adding the IMDB and TMDB specifiers as well. Right this moment it’s “Mannequin Two On the Move (1991) {tmdb-34376}” and Plex doesn’t see it.

-Phil

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 7, 2021, 11:29pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/4 "2021-10-07T23:29:52Z")

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Common troubleshooting steps:

1. Check if the file is mismatched as a duplicate (e.g. by filtering your library for duplicates and checking the files linked to the resulting items
2. Double check what type of file this is – Plex will ignore certain disc image types (e.g. `.iso`, `.dvdmedia`) or disc based folder structures (e.g. `VIDEO_TS` or `BDMV`)
3. If your files are `.mp4`, `.m4v` or `.mov` they can contain embedded metadata. If your library is configured to prefer embedded metadata, this can throw Plex off and cause a bad match (either causing an incorrect duplicate → #1, or matching the file as some entirely different title)

# 

[https://support.plex.tv/articles/201543057-why-is-some-of-my-content-not-found/](https://support.plex.tv/articles/201543057-why-is-some-of-my-content-not-found/)

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<div class="post-metadata">

**Author:** ![PhatherPhil](https://avatars.discourse-cdn.com/v4/letter/p/22d042/32.png) [@PhatherPhil](https://forums.plex.tv/u/PhatherPhil)\
**Post date:** [October 7, 2021, 11:32pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/5 "2021-10-07T23:32:30Z")

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There’s no duplicates.  
It’s an m4v.  
I have The Movie Database as the primary Agent in the list… Is there another setting I should check?

Thanks!

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**Author:** ![axemanuk666](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/axemanuk666/32/126759_2.png) [@axemanuk666](https://forums.plex.tv/u/axemanuk666)\
**Post date:** [October 7, 2021, 11:32pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/6 "2021-10-07T23:32:33Z")

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Hi @PhatherPhil - For reference, IMDb lists this movie as:

`Mannequin: On the Move (1991)` not `Mannequin Two: On the Move (1991)`

> **[Mannequin: On the Move (1991) - IMDb](https://www.imdb.com/title/tt0102395/?ref_=ext_shr_lnk)**
>
> Mannequin: On the Move: Directed by Stewart Raffill. With Kristy Swanson, William Ragsdale, Meshach Taylor, Terry Kiser. A young department store intern falls in love with a female store mannequin who is really a peasant girl fallen under a thousand...

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**Author:** ![shark2k](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/shark2k/32/305908_2.png) [@shark2k](https://forums.plex.tv/u/shark2k)\
**Post date:** [October 7, 2021, 11:34pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/7 "2021-10-07T23:34:01Z")

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I have this movie properly showing in my library.  
Mine is named:

```auto
/media/Movies/Mannequin - On The Move (1991)/Mannequin - On The Move (1991) (1080p).mkv

```

-Shark2k

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<div class="post-metadata">

**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\
**Post date:** [October 7, 2021, 11:34pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/8 "2021-10-07T23:34:31Z")

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if it is an m4v, its possible it has embedded metadata that is different than you expect.

you can also use ‘folder’ view, to drill down to the actual folder and see what videos plex detects, then fix it there.

![image](https://global.discourse-cdn.com/plex/original/4X/1/f/6/1f6ad62a97420654b164dc879e815d1ac8c66ffb.png)

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<div class="post-metadata">

**Author:** ![PhatherPhil](https://avatars.discourse-cdn.com/v4/letter/p/22d042/32.png) [@PhatherPhil](https://forums.plex.tv/u/PhatherPhil)\
**Post date:** [October 7, 2021, 11:35pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/9 "2021-10-07T23:35:54Z")

</div>

Hi there!

Yep… I tried that one too.

Thanks!

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<div class="post-metadata">

**Author:** ![PhatherPhil](https://avatars.discourse-cdn.com/v4/letter/p/22d042/32.png) [@PhatherPhil](https://forums.plex.tv/u/PhatherPhil)\
**Post date:** [October 7, 2021, 11:47pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/10 "2021-10-07T23:47:26Z")

</div>

That helped! Looking at the folder view showed me that for whatever reason when I did the Fix Match on Mannequin 2 it also changed Mannequin 1… I pulled the Mannequin 2 folder out of the path completely, scanned and updated the metadata then put it back and it showed up.

Thank you everyone for your help!!

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 5, 2022, 11:47pm UTC](https://forums.plex.tv/t/plex-refuses-to-recognize-a-ripped-dvd-title/749139/11 "2022-01-05T23:47:36Z")

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