# Plex refuses to scan media library

**URL:** <https://forums.plex.tv/t/plex-refuses-to-scan-media-library/907680>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [March 1, 2025, 11:54pm UTC](https://forums.plex.tv/t/plex-refuses-to-scan-media-library/907680 "2025-03-01T23:54:45Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![eopain](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@eopain](https://forums.plex.tv/u/eopain)\
**Post date:** [March 1, 2025, 11:54pm UTC](https://forums.plex.tv/t/plex-refuses-to-scan-media-library/907680/1 "2025-03-01T23:54:45Z")

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Server Version#: 4.143.0  
Player Version#:

Everything has been working fine on my Plex server for years but now it suddenly refuses to scan my audio books folder. I get an error that says “An internet connection is required to scan library files. Please check this server’s connection and try again.”

It also refuses to scan my music folder. It scans my movies folder, my tv folder and other folders just fine.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 2, 2025, 12:16am UTC](https://forums.plex.tv/t/plex-refuses-to-scan-media-library/907680/2 "2025-03-02T00:16:28Z")

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This is normal. It’s been like that for years already. Verify that the server has an Internet connection, then try again.

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**Author:** ![eopain](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@eopain](https://forums.plex.tv/u/eopain)\
**Post date:** [March 8, 2025, 12:16pm UTC](https://forums.plex.tv/t/plex-refuses-to-scan-media-library/907680/3 "2025-03-08T12:16:45Z")

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Interesting. I’ve been using Plex for over 10 years and it is definitely not normal. Internet connection is fine. Plex was scanning all other folders fine but refused to scan music or audiobooks folders.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 8, 2025, 12:22pm UTC](https://forums.plex.tv/t/plex-refuses-to-scan-media-library/907680/4 "2025-03-08T12:22:44Z")

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> [@eopain](#):
>
> it is definitely not normal.

It is for music libraries for quite a few years already.  
First point under “Requirements…”  
[https://support.plex.tv/articles/upgrade-music-libraries-new-metadata-system/](https://support.plex.tv/articles/upgrade-music-libraries-new-metadata-system/)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 6, 2025, 12:23pm UTC](https://forums.plex.tv/t/plex-refuses-to-scan-media-library/907680/5 "2025-06-06T12:23:34Z")

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