# Plex refusing to transcode any video with TrueHD audio **URL:** \ **Category:** General Discussions\ **Created:** [October 5, 2017, 10:23pm UTC](https://forums.plex.tv/t/plex-refusing-to-transcode-any-video-with-truehd-audio/209078 "2017-10-05T22:23:45Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![lock571](https://avatars.discourse-cdn.com/v4/letter/l/e5b9ba/32.png) [@lock571](https://forums.plex.tv/u/lock571)\ **Post date:** [October 5, 2017, 10:23pm UTC](https://forums.plex.tv/t/plex-refusing-to-transcode-any-video-with-truehd-audio/209078/1 "2017-10-05T22:23:45Z")
I’ve noticed lately that a number of my videos will not play at all if the video requires transcoding. Direct play works fine. The issue seems to be with any file with a TrueHD track. It simply will not play if transcoding is required. If I select a non-TrueHD track, it will transcode and play properly. I’m using PMS 1.9.2.4285 via the Plex docker on my Unraid NAS. Log attached. Would appreciate the help! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 5, 2017, 10:44pm UTC](https://forums.plex.tv/t/plex-refusing-to-transcode-any-video-with-truehd-audio/209078/2 "2017-10-05T22:44:46Z")
I will need your full logs but I suspect your codecs need updating due to corruption / failed download. Using the command line, go to the `Codecs` directory, `cd` into the most recent directory there (if multiple), get a directory listing `ls -la`. You’ll probably find one which is quite a bit shorter (or zero ) length than the others. Delete it. PMS will re-download ---
**Author:** ![lock571](https://avatars.discourse-cdn.com/v4/letter/l/e5b9ba/32.png) [@lock571](https://forums.plex.tv/u/lock571)\ **Post date:** [October 5, 2017, 11:15pm UTC](https://forums.plex.tv/t/plex-refusing-to-transcode-any-video-with-truehd-audio/209078/3 "2017-10-05T23:15:50Z")
> @ChuckPA said: > I will need your full logs but I suspect your codecs need updating due to corruption / failed download. > > Using the command line, go to the `Codecs` directory, `cd` into the most recent directory there (if multiple), get a directory listing `ls -la`. > You’ll probably find one which is quite a bit shorter (or zero ) length than the others. Delete it. PMS will re-download What are the logs you need? Looking at the file sizes of each codec, none of them really stand out. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 5, 2017, 11:21pm UTC](https://forums.plex.tv/t/plex-refusing-to-transcode-any-video-with-truehd-audio/209078/4 "2017-10-05T23:21:01Z")
If your system is otherwise completely quiet, 1. Turn on Verbose logging (settings - Server - General) 2. Start playback of one file 3. Let it fail playback 4. As soon as it fails: Settings - Server - Help - Download Logs 5. Disable Verbose Logging 6. Attach the ZIP file here with your next post ---
**Author:** ![lock571](https://avatars.discourse-cdn.com/v4/letter/l/e5b9ba/32.png) [@lock571](https://forums.plex.tv/u/lock571)\ **Post date:** [October 5, 2017, 11:22pm UTC](https://forums.plex.tv/t/plex-refusing-to-transcode-any-video-with-truehd-audio/209078/5 "2017-10-05T23:22:38Z")
Actually, I went ahead and nuked the entire codec directory. Files seemed to playing fine now! Thanks you for the help! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 11:56pm UTC](https://forums.plex.tv/t/plex-refusing-to-transcode-any-video-with-truehd-audio/209078/6 "2020-01-07T23:56:34Z")