# Plex remote access inaccessible

**URL:** <https://forums.plex.tv/t/plex-remote-access-inaccessible/720179>\
**Category:** Plex Media Server\
**Tags:** server-mac\
**Created:** [June 3, 2021, 11:48am UTC](https://forums.plex.tv/t/plex-remote-access-inaccessible/720179 "2021-06-03T11:48:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![RMACXX17](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rmacxx17/32/9636_2.png) [@RMACXX17](https://forums.plex.tv/u/RMACXX17)\
**Post date:** [June 3, 2021, 11:48am UTC](https://forums.plex.tv/t/plex-remote-access-inaccessible/720179/1 "2021-06-03T11:48:13Z")

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I recently updated and can no longer securely connect to my server. All my firewall settings have not changed. When I go to my host computer it shows as remote access available. When I go to plex.tv it shows that it cannot access my libraries securely. Other clients can connect insecurely. Can you verify that I’m not having a certificate issue?

 ![image](https://global.discourse-cdn.com/plex/original/3X/7/8/789cf0097a55b11cfdaa205493be8c6164f3790d.jpeg)  
 ![image](https://global.discourse-cdn.com/plex/original/3X/8/c/8c6bff560adb6a8b2211cc32cbd6c76bff1f1bce.jpeg)  
 ![image](https://global.discourse-cdn.com/plex/original/3X/6/8/680df226cea5a6f75cafe504d5eced978b3be3ea.jpeg)

Server Version#: 1.23.2.4625  
[Plex Media Server Logs\_2021-06-03\_07-40-54.zip](https://forums.plex.tv/uploads/short-url/3RgI4r5wMwteTVrD0CGhfrKOoTl.zip) (4.6 MB)

Player Version#:

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<div class="post-metadata">

**Author:** ![RMACXX17](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rmacxx17/32/9636_2.png) [@RMACXX17](https://forums.plex.tv/u/RMACXX17)\
**Post date:** [June 4, 2021, 1:15am UTC](https://forums.plex.tv/t/plex-remote-access-inaccessible/720179/2 "2021-06-04T01:15:20Z")

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It works now. Had to unclaim and claim my server so it can get a new cert.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 2, 2021, 1:16am UTC](https://forums.plex.tv/t/plex-remote-access-inaccessible/720179/3 "2021-09-02T01:16:21Z")

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