# Plex remote access is dropped

**URL:** <https://forums.plex.tv/t/plex-remote-access-is-dropped/601047>\
**Category:** Remote Access\
**Tags:** server-qnap, granting-access\
**Created:** [June 7, 2020, 8:47pm UTC](https://forums.plex.tv/t/plex-remote-access-is-dropped/601047 "2020-06-07T20:47:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![goodtogo16](https://avatars.discourse-cdn.com/v4/letter/g/fbc32d/32.png) [@goodtogo16](https://forums.plex.tv/u/goodtogo16)\
**Post date:** [June 7, 2020, 8:47pm UTC](https://forums.plex.tv/t/plex-remote-access-is-dropped/601047/1 "2020-06-07T20:47:32Z")

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Server Version#: QNAP TS-431P  
Player Version#: Versión 1.19.4.2902

Hello good afternoon, I have a QNAP TS-431P NAS, my internet provider’s router is UPnP and I don’t know why Plex remote access is dropped. Any advice? and if access is activated outside my network it is not stable, it only lasts a day or a couple of hours

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [June 7, 2020, 9:02pm UTC](https://forums.plex.tv/t/plex-remote-access-is-dropped/601047/2 "2020-06-07T21:02:08Z")

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Have you already been able to take a look at the Remote Access troubleshooting support article?

> **[Troubleshooting Remote Access | Plex Support](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)**
>
> Most people attempting to enable Remote Access for their Plex Media Server shouldn’t run into issues. However, if you do...

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<div class="post-metadata">

**Author:** ![goodtogo16](https://avatars.discourse-cdn.com/v4/letter/g/fbc32d/32.png) [@goodtogo16](https://forums.plex.tv/u/goodtogo16)\
**Post date:** [June 7, 2020, 9:12pm UTC](https://forums.plex.tv/t/plex-remote-access-is-dropped/601047/3 "2020-06-07T21:12:04Z")

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Yes, I have read it, but there are some things I don’t understand ☹

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 5, 2020, 9:21pm UTC](https://forums.plex.tv/t/plex-remote-access-is-dropped/601047/5 "2020-09-05T21:21:19Z")

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