# Plex Remote Access Issue - Not Connecting **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [September 1, 2026, 12:40am UTC](https://forums.plex.tv/t/plex-remote-access-issue-not-connecting/942337 "2026-09-01T00:40:54Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![PapaPoli](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@PapaPoli](https://forums.plex.tv/u/PapaPoli)\ **Post date:** [September 1, 2026, 12:40am UTC](https://forums.plex.tv/t/plex-remote-access-issue-not-connecting/942337/1 "2026-09-01T00:40:55Z")
Server Version#: 1.43.3.10896 Hello, I’m having issues getting my Plex seever to connect to the Remote Access servers. It says that it’s fully accessible outside of my network but the private and public IP are showing as “Unknown IP”. In an effort to fix this on my own, I’ve take these steps to no avail: - Confirmed port forwarding is set up correctly for a custom (non-default) Plex port - Ruled out double NAT — modem confirmed in bridge mode - Rebooted Plex app, computer, and router - Checked Windows Firewall rules — all Plex-related inbound rules (DLNA, Media Server, Script Host, Tuner Service) confirmed enabled, allowed, unrestricted - Ran an external port-check tool — port confirmed open/reachable - Tested access from an external network (cellular, WiFi off): HTTP → 403 forbidden. HTTPS → successfully loaded the Plex login page - Toggled Remote Access off/on in Plex settings - Signed out and back into Plex account (twice) - Fully uninstalled and reinstalled Plex Media Server (with reboot in between) — library/settings preserved, no change to the issue I’m not sure what next steps to take but every time I try to reconnect, including removing the manually specified public port, the reconnection hangs and a grey question mark shows up beside Remote Access on the left side bar. Any help is greatly appreciated. Thank you! ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [September 1, 2026, 12:56am UTC](https://forums.plex.tv/t/plex-remote-access-issue-not-connecting/942337/3 "2026-09-01T00:56:12Z")
@Atomatth is asking for logs. Others are experiencing a similar issue based on your description. > [@Remote Access (again) seems to be problematic](https://forums.plex.tv/t/remote-access-again-seems-to-be-problematic/942115/89): > > Please backhand_index_pointing_up this. For anyone still having issues. Sorry for the late of response. I have been monitoring this thread and others. I honestly thought I did post a “we’re investigating this” but looks like I didn’t. Sorry for about that. When this thread initially started there was a backend issue that was DNS related that was quickly resolved but probably needed some time before it propagated out to everyone. This incident should have triggered a update to the our statu… ---
**Author:** ![Mudjan](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@Mudjan](https://forums.plex.tv/u/Mudjan)\ **Post date:** [September 1, 2026, 1:03am UTC](https://forums.plex.tv/t/plex-remote-access-issue-not-connecting/942337/4 "2026-09-01T01:03:19Z")
Aqui também. Vou ter que assistir no outro app ---
**Author:** ![PapaPoli](https://avatars.discourse-cdn.com/v4/letter/p/73ab20/32.png) [@PapaPoli](https://forums.plex.tv/u/PapaPoli)\ **Post date:** [September 1, 2026, 1:08am UTC](https://forums.plex.tv/t/plex-remote-access-issue-not-connecting/942337/5 "2026-09-01T01:08:31Z")
Thank you, I’ve DM’d them over him. I appreciate the info! ---
**Author:** ![BigB01](https://avatars.discourse-cdn.com/v4/letter/b/85e7bf/32.png) [@BigB01](https://forums.plex.tv/u/BigB01)\ **Post date:** [September 2, 2026, 4:13am UTC](https://forums.plex.tv/t/plex-remote-access-issue-not-connecting/942337/6 "2026-09-02T04:13:10Z")
I’m having a Remote Access issue as well that began today immediately following the most recent update to PMS. A resolution would be greatly appreciated. > [@Remote access is dead and will not connect since last update](https://forums.plex.tv/t/remote-access-is-dead-and-will-not-connect-since-last-update/942391/3): > > I’m having the same issue. Plex went out of their way to send an email specifically saying we should update, so I did. Now Remote Access is no longer working. Server Version: 1.43.3.10896 Plex for Mac: 1.115.0.426-4e960a1d I’ve also tried Plex for Apple TV. Plex appears to be working perfectly fine locally, but I never use it locally. To be clear I had zero remote access issues prior to the update and immediately after the Remote Access issues began. Currently I can stream remotely, b…