# Plex remote access issues - cannot connect securely too
**URL:** https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely-too/933737
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [November 21, 2025, 6:06pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely-too/933737 "2025-11-21T18:06:57Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@energy2k](https://forums.plex.tv/u/energy2k)
#### Post date: [November 21, 2025, 6:06pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely-too/933737/1 "2025-11-21T18:06:58Z")
Server Version#: 1.42.2.10156
Player Version#: Android, TV, web
Nov 21, 2025 19:00:36.950 [25856] Depuración — [EventSourceClient/pubsub/178.79.165.194:443/JobRunner] Jobs: Starting child process with pid 26160
Nov 21, 2025 19:00:37.085 [20880] Depuración — [Req#312] NAT: UPnP, found device \<_ **REDACTED** _:80/description.xml\> with private address \<192.168.1.205\>
Nov 21, 2025 19:00:37.085 [20880] Depuración — [Req#312] NAT: UPnP, not an IGD: \<_ **REDACTED** _:80/description.xml\>.
Nov 21, 2025 19:00:37.099 [20880] Depuración — [Req#312] NAT: UPnP, found device \<_ **REDACTED** _:80/description.xml\> with private address \<192.168.1.205\>
Nov 21, 2025 19:00:37.099 [20880] Depuración — [Req#312] NAT: UPnP, not an IGD: \<_ **REDACTED** _:80/description.xml\>.
Nov 21, 2025 19:00:37.113 [20880] Depuración — [Req#312] NAT: UPnP, found device \<_ **REDACTED** _:80/description.xml\> with private address \<192.168.1.205\>
Nov 21, 2025 19:00:37.113 [20880] Depuración — [Req#312] NAT: UPnP, not an IGD: \<_ **REDACTED** _:80/description.xml\>.
Nov 21, 2025 19:00:37.113 [20880] Depuración — [Req#312] NAT: UPnP, getPublicIP didn’t find usable IGD.
Nov 21, 2025 19:00:37.113 [20880] Advertencia — [Req#312] NAT: PMP, got an error: NATPMP\_ERR\_RECVFROM.
Nov 21, 2025 19:00:37.113 [20880] Depuración — [Req#312/HCl#90] HTTP requesting GET https://_ **REDACTED** _.plex.direct:32400/identity
Nov 21, 2025 19:00:37.296 [28584] Depuración — Request: [127.0.0.1:64535 (Loopback)] GET /myplex/account (16 live) #38c GZIP Signed-in Token (energy2k)
Nov 21, 2025 19:00:37.296 [25856] Depuración — Completed: [127.0.0.1:64535] 200 GET /myplex/account (16 live) #38c GZIP 0ms 4339 bytes (pipelined: 48)
Nov 21, 2025 19:00:37.647 [18492] Depuración — [Req#36e] [PlexRelay] Authenticated to 139.162.194.175 ([139.162.194.175]:443).
Nov 21, 2025 19:00:38.046 [18492] Info — [Req#3b0] [PlexRelay] Allocated port 23169 for remote forward to 127.0.0.1:32401
Nov 21, 2025 19:00:38.300 [18492] Depuración — Request: [127.0.0.1:64535 (Loopback)] GET /myplex/account (16 live) #3af GZIP Signed-in Token (energy2k)
Nov 21, 2025 19:00:38.301 [25856] Depuración — Completed: [127.0.0.1:64535] 200 GET /myplex/account (16 live) #3af GZIP 0ms 4339 bytes (pipelined: 49)
Nov 21, 2025 19:00:39.148 [21984] Advertencia — [HttpClient/HCl#90] HTTP error requesting GET https://_ **REDACTED** _.plex.direct:32400/identity (7, Couldn’t connect to server) (Failed to connect to _ **REDACTED** _.plex.direct port 32400 after 2035 ms: Couldn’t connect to server)
Nov 21, 2025 19:00:39.149 [20880] Depuración — [Req#312] MyPlex: mapping state set to ‘Mapped - Not Published’.
Nov 21, 2025 19:00:39.149 [20880] Depuración — [Req#312] MyPlex: sendMapping resetting state - previous mapping state: ‘Mapped - Not Published’.
Nov 21, 2025 19:00:39.149 [20880] Depuración — [Req#312] MyPlex: mapping state set to ‘Unknown’.
Nov 21, 2025 19:00:39.152 [20880] Depuración — [Req#312] MyPlex: Sending Server Info to myPlex (user=_ **REDACTED** _, ip=_ **REDACTED** _, port=32400)
This morning, without any change, it stoped working.
I read that is an error from certificate or something else. Please, help me!! 🙂
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [November 21, 2025, 6:37pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely-too/933737/2 "2025-11-21T18:37:01Z")
I’ve revoked the stuck certificate.
Please stop and restart your Plex server.
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### Author:  [@energy2k](https://forums.plex.tv/u/energy2k)
#### Post date: [November 21, 2025, 6:44pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely-too/933737/3 "2025-11-21T18:44:01Z")
Working! Thanks!!
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [February 19, 2026, 6:44pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely-too/933737/4 "2026-02-19T18:44:38Z")
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