# Plex remote access issues - cannot connect securely
**URL:** https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721
**Category:** Remote Access
**Tags:** server-unraid
**Created:** [November 21, 2025, 8:38am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721 "2025-11-21T08:38:26Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@roniekk](https://forums.plex.tv/u/roniekk)
#### Post date: [November 21, 2025, 8:38am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/1 "2025-11-21T08:38:26Z")
Server Version#: 1.42.2.10156
Player Version#: Android TV, Android
Hello,
Yesterday my server has stopped working with remote connections. All apps don’t work with remote connection but when I open browser with direct ip and port on mobile data it works. I can access libraries and play content and Plex servers shows remote connection.
However, when I log in through [https://app.plex.tv/](https://app.plex.tv/) it shows it cannot connect securely.
I tried reclaiming server, resetting it and router too, logging out and in etc. Also using automatic port as before but also using manual one and it’s always the same. I didn’t change anything in my setup. What can I do?
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [November 21, 2025, 8:41am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/2 "2025-11-21T08:41:25Z")
Did you already have a look at the related troubleshooting support article?
[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)
#
There’s also a guide with some more details on how to troubleshoot remote access issues.
> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…
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### Author:  [@roniekk](https://forums.plex.tv/u/roniekk)
#### Post date: [November 21, 2025, 9:02am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/3 "2025-11-21T09:02:24Z")
Yes, I looked through it, tried different things and nothing worked.
I saw in some similar cases that there was an issue with server certificate. Can it be the case too?
Edit: Also, plex media server says “Fully accessible outside your network” but as mentioned when I log in through [https://app.plex.tv/](https://app.plex.tv/) it shows it cannot connect securely.
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [November 21, 2025, 10:54am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/4 "2025-11-21T10:54:46Z")
Your certificate was stuck during renewal.
I have revoked it now.
Stop and restart your server please.
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### Author:  [@meldooh](https://forums.plex.tv/u/meldooh)
#### Post date: [November 21, 2025, 11:29am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/5 "2025-11-21T11:29:36Z")
I am having the same issue. Are you able to check my certificate as well?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [November 21, 2025, 11:31am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/6 "2025-11-21T11:31:01Z")
Indeed. Revoked as well.
Please stop and restart your server.
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### Author:  [@meldooh](https://forums.plex.tv/u/meldooh)
#### Post date: [November 21, 2025, 11:50am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/7 "2025-11-21T11:50:38Z")
thank you.
Issue resolved.
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### Author:  [@wernerru](https://forums.plex.tv/u/wernerru)
#### Post date: [November 21, 2025, 1:27pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/8 "2025-11-21T13:27:08Z")
Is this a widespread issue or only those of us with old accounts? Just noticed mine went “offline” for remote access at ~650 EST haha
Can you check my cert as well if you have a chance?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [November 21, 2025, 1:28pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/9 "2025-11-21T13:28:39Z")
Yep, you were also affected. Please stop and restart PMS.
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### Author:  [@wernerru](https://forums.plex.tv/u/wernerru)
#### Post date: [November 21, 2025, 1:31pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/10 "2025-11-21T13:31:05Z")
Awesome, thanks a lot! Good to go now
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### Author:  [@fudilaus](https://forums.plex.tv/u/fudilaus)
#### Post date: [November 21, 2025, 2:02pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/11 "2025-11-21T14:02:01Z")
It seems i have the same issue. I’ve spent 6 hours troubleshooting and finally found this post.
Can you help?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [November 21, 2025, 2:03pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/12 "2025-11-21T14:03:30Z")
Indeed. Shut down and restart your servers please.
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### Author:  [@fudilaus](https://forums.plex.tv/u/fudilaus)
#### Post date: [November 21, 2025, 2:04pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/13 "2025-11-21T14:04:39Z")
WOW, so fast. Thanks alot! all good again
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### Author:  [@MaxRub](https://forums.plex.tv/u/MaxRub)
#### Post date: [November 21, 2025, 3:29pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/14 "2025-11-21T15:29:44Z")
I have the same problem. Thanks for your help!
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [November 21, 2025, 3:31pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/15 "2025-11-21T15:31:57Z")
done!
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### Author:  [@interweb-tech](https://forums.plex.tv/u/interweb-tech)
#### Post date: [November 21, 2025, 3:40pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/16 "2025-11-21T15:40:34Z")
Can you check mine as well? I’m having the same issue. Thanks.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [November 21, 2025, 3:41pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/17 "2025-11-21T15:41:27Z")
No, you are not affected.
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### Author:  [@Ianovak](https://forums.plex.tv/u/Ianovak)
#### Post date: [November 21, 2025, 3:54pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/18 "2025-11-21T15:54:21Z")
Hate to swamp you with requests but could you check mine as well?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [November 21, 2025, 3:55pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/19 "2025-11-21T15:55:23Z")
No, you are not affected by this particular issue.
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### Author:  [@Ianovak](https://forums.plex.tv/u/Ianovak)
#### Post date: [November 21, 2025, 3:56pm UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/20 "2025-11-21T15:56:06Z")
Thanks for checking
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