# Plex remote access issues - cannot connect securely

**URL:** https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721
**Category:** Remote Access
**Tags:** server-unraid
**Created:** [November 21, 2025, 8:38am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721 "2025-11-21T08:38:26Z")
**Posts on this page:** 1
**Showing post:** 311

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### Author: ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [December 8, 2025, 8:29am UTC](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721/311 "2025-12-08T08:29:35Z")

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I have reset the certs of all affected users in this thread so far.  
Please stop and restart your servers.

Please refer to your original post above for a moderator edit. If you are not affected by this particular issue, I have added a note in there.  
Maybe take a look at [Important note about Chrome and Firefox Local Network Access](https://forums.plex.tv/t/important-note-about-chrome-and-firefox-local-network-access/933264/1)  
and do also compare the [hosted web app](https://app.plex.tv/) with the [local web app](https://support.plex.tv/articles/200288666-opening-plex-web-app/#toc-1).  
Do compare different Plex client types in general, in order to determine if the issue can be connected to a certain client type.  
Ensure that you are not on an old server version between 1.41.7.x to 1.42.0.x

If there are still issues, please open your own forum thread.

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_[View the full topic](https://forums.plex.tv/t/plex-remote-access-issues-cannot-connect-securely/933721)._