# Plex remote access not working on public

**URL:** https://forums.plex.tv/t/plex-remote-access-not-working-on-public/913273
**Category:** Remote Access
**Tags:** server-windows
**Created:** [April 15, 2025, 12:09am UTC](https://forums.plex.tv/t/plex-remote-access-not-working-on-public/913273 "2025-04-15T00:09:26Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![freelancer369](https://avatars.discourse-cdn.com/v4/letter/f/278dde/32.png) [@freelancer369](https://forums.plex.tv/u/freelancer369)
#### Post date: [April 15, 2025, 12:09am UTC](https://forums.plex.tv/t/plex-remote-access-not-working-on-public/913273/1 "2025-04-15T00:09:26Z")

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Server Version#: 1.41.6.9685  
Player Version#:1.41.6.9685  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

When I try to access my server from an outside network, it does not work. I have tried every troubleshooting thread, went through my firewall.  
This is a list of everything I have tried:

- Checked Plex Web App Settings
- Port Forwarding Configuration
- Edited Preferences.xml File
- Checked Firewall Rules on Windows
- Restarted Orbi Router
- Test External Access Using Public IP
- Checked for Double NAT and DMZ Settings
- Set Static IP for Plex Server

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### Author: ![jclifton](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jclifton/32/334348_2.png) [@jclifton](https://forums.plex.tv/u/jclifton)
#### Post date: [April 15, 2025, 4:11am UTC](https://forums.plex.tv/t/plex-remote-access-not-working-on-public/913273/2 "2025-04-15T04:11:37Z")

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Have you checked [https://canyouseeme.org/](https://canyouseeme.org/) to see if Plex is responding at all on 32400 (or whatever you set your public port to for port forwarding and in Plex settings)?

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### Author: ![freelancer369](https://avatars.discourse-cdn.com/v4/letter/f/278dde/32.png) [@freelancer369](https://forums.plex.tv/u/freelancer369)
#### Post date: [April 19, 2025, 6:09pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working-on-public/913273/3 "2025-04-19T18:09:50Z")

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When i go to that site, it says **Error:** I could **not** see your service on **173.66.170.146** on port ( **32400** )

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### Author: ![jclifton](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jclifton/32/334348_2.png) [@jclifton](https://forums.plex.tv/u/jclifton)
#### Post date: [April 19, 2025, 6:21pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working-on-public/913273/4 "2025-04-19T18:21:37Z")

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And you have correctly configured port forwarding on your router to map external 32400 to internal plex ip with port 32400?

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [July 18, 2025, 6:22pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working-on-public/913273/5 "2025-07-18T18:22:06Z")

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