# Plex Remote Access Not Working **URL:** \ **Category:** Remote Access\ **Tags:** server-linux-arm\ **Created:** [September 28, 2019, 1:51pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846 "2019-09-28T13:51:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 28, 2019, 1:51pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/1 "2019-09-28T13:51:26Z")
Server Version#:plexmediaserver\_1.17.0.1709-982421575\_armhf.deb Player Version#: I have installed the Plex media server on my Raspberry Pi 4 4GB, and everything seems to have worked except the fact that remote access isn’t working outside of my network. I followed this guide to make the installation. [https://www.codedonut.com/raspberry-pi/raspberry-pi-plex-media-server-official/](https://www.codedonut.com/raspberry-pi/raspberry-pi-plex-media-server-official/) Please do guide me on how to fix the issue. Remote access says available outside my network for a few seconds then suddenly not working. I am a beginner in Raspberry Pi, Linux and anything to do with media servers. It would be great if someone can show me a comprehensive guide to get this started? Really Appreciate it! Thank You ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [September 28, 2019, 2:38pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/2 "2019-09-28T14:38:16Z")
Did you setup a port forward on your router for this? ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 28, 2019, 3:10pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/3 "2019-09-28T15:10:54Z")
Yes I have done that on my router. ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [September 28, 2019, 3:31pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/4 "2019-09-28T15:31:34Z")
Check [canyouseeme.org](http://canyouseeme.org) for success on port 32400 ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 28, 2019, 3:35pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/5 "2019-09-28T15:35:41Z")
I did, it keeps showing **Error:** I could **not** see your service on **xxx.xxx.xxx.xxx** on port ( **32400** ) Reason: Connection timed out I have tried various different ports and yet the same result ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [September 28, 2019, 3:52pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/6 "2019-09-28T15:52:56Z")
Are you running raspbian or what OS did you install on the Pi? ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 28, 2019, 3:56pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/7 "2019-09-28T15:56:48Z")
I am running Raspbian Buster, LibreElec, and Lakka. But I have installed the Plex Media Server on Raspbian ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [September 28, 2019, 4:57pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/8 "2019-09-28T16:57:37Z")
Does that have any firewall like firewalld or anything? ---
**Author:** ![helphand](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/helphand/32/92259_2.png) [@helphand](https://forums.plex.tv/u/helphand)\ **Post date:** [September 28, 2019, 5:15pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/9 "2019-09-28T17:15:13Z")
That really sounds like your port forwarding is not set up properly. Double check the settings on your router. Make sure you are forwarding to the static ip address of the pi and make sure the external and internal ports are 32400. ---
**Author:** ![10mavm\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/1/ce7236/32.png) [@10mavm\_gmail\_com](https://forums.plex.tv/u/10mavm_gmail_com)\ **Post date:** [September 28, 2019, 6:29pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/10 "2019-09-28T18:29:46Z")
I have the same problem ‘Remote access says it is available outside my network for a few seconds in green and suddenly it turns red with the message that access outside my network is not available’ Before it worked for me, the problem occurs after an update of Plex today. ---
**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\ **Post date:** [September 28, 2019, 6:33pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/11 "2019-09-28T18:33:37Z")
@10mavm_gmail_com please start your own thread to report your own issue. ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 29, 2019, 4:12am UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/12 "2019-09-29T04:12:00Z")
Yes, I installed ufw on Raspbian, but I have allowed the ports 32400 as part of the rule. Do you think that is causing a problem? ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 29, 2019, 4:17am UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/13 "2019-09-29T04:17:39Z")
I did double check it, I have attached the image of it here, please do have a look and let me know if it is correct? ![port%20forwarding](https://global.discourse-cdn.com/plex/original/3X/5/a/5a5a7ee55cf2b0026d743772441b907ab5bff128.jpeg) ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 29, 2019, 4:18am UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/14 "2019-09-29T04:18:42Z")
Apologies for the late replies, I am in a different time zone. ---
**Author:** ![helphand](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/helphand/32/92259_2.png) [@helphand](https://forums.plex.tv/u/helphand)\ **Post date:** [September 29, 2019, 4:24am UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/15 "2019-09-29T04:24:17Z")
Looks correct assuming the internal IP is in fact the ip of the pi. ---
**Author:** ![kewpuh](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kewpuh/32/128143_2.png) [@kewpuh](https://forums.plex.tv/u/kewpuh)\ **Post date:** [September 29, 2019, 5:09am UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/16 "2019-09-29T05:09:41Z")
what is the internet-facing ip address on your router. you can remove the last octet, just curious about the first 2 octets. ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 29, 2019, 7:48am UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/17 "2019-09-29T07:48:22Z")
Yes I did check it, it’s the same IP of the RPi. ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 29, 2019, 7:50am UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/18 "2019-09-29T07:50:53Z")
Oh that? Hmmm. sorry I forgot which one, can you give me an hour? I will post it. ---
**Author:** ![chirag\_rh\_outlook\_com](https://avatars.discourse-cdn.com/v4/letter/c/9de053/32.png) [@chirag\_rh\_outlook\_com](https://forums.plex.tv/u/chirag_rh_outlook_com)\ **Post date:** [September 29, 2019, 8:03am UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/19 "2019-09-29T08:03:16Z")
Ok so right now it’s 49.205.xxx.xxx:32400, hope this is sufficient. I am a little apprehensive about sharing the rest of the IP address. I hope that’s ok and you understand. Thank you ---
**Author:** ![kewpuh](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kewpuh/32/128143_2.png) [@kewpuh](https://forums.plex.tv/u/kewpuh)\ **Post date:** [September 29, 2019, 1:04pm UTC](https://forums.plex.tv/t/plex-remote-access-not-working/467846/20 "2019-09-29T13:04:45Z")
no, that’s fine. just wanted to make sure it wasn’t a private IP and you had some kind of double NAT situation. to be more specific though, i’m assuming you verified that you see that 49. ip within the router gui bound to the wan ip. [Next page](https://forums.plex.tv/t/plex-remote-access-not-working/467846.md?page=2)