# Plex Remote Access Stopped Working **URL:** \ **Category:** General Discussions\ **Created:** [December 21, 2017, 1:11pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475 "2017-12-21T13:11:43Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AirBeagle1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/airbeagle1/32/24989_2.png) [@AirBeagle1](https://forums.plex.tv/u/AirBeagle1)\ **Post date:** [December 21, 2017, 1:11pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/1 "2017-12-21T13:11:43Z")
So last night everything was working on my Plex server, which runs on my Synology NAS. Could log in from the network, and externally, from computer ([plex.tv](http://plex.tv)), and from iPhone/iPad. This morning, anything external to the network requires an indirect connection through relay unless I manually type in the IP address of my plex server (i.e. [plex.tv](http://plex.tv) launcher no longer can find my plex server). Does the [plex.tv](http://plex.tv) server go down occasionally (and is there a way to check it), or do you think something else is wrong? Still can’t direct access my server externally from my phone/iPad. Thanks! ---
**Author:** ![AirBeagle1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/airbeagle1/32/24989_2.png) [@AirBeagle1](https://forums.plex.tv/u/AirBeagle1)\ **Post date:** [December 21, 2017, 1:49pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/2 "2017-12-21T13:49:04Z")
To provide a bit more detail, from my home network, I can verify that the station is “Fully accessible outside your network,” with a note that I can access the server from signed-in Plex appls or a [https://plex.tv/web](https://plex.tv/web). However, from outside the network, that doesn’t function, and instead I get an indirect connection (Relay) to the server. From outside the network, however, if I navigate to my home router’s IP address, XX.XX.XX.XX:32400, I get back to my Plex server and can get a direct connection. But it doesn’t work with [plex.tv](http://plex.tv). From outside my network, I can’t get my iPhone or iPad to connect to the DiskStation at all (trying on both an external WiFi network as well as a separate cell network). Thanks for any help/advice! ---
**Author:** ![hawkinsb](https://avatars.discourse-cdn.com/v4/letter/h/54ee81/32.png) [@hawkinsb](https://forums.plex.tv/u/hawkinsb)\ **Post date:** [December 21, 2017, 2:31pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/3 "2017-12-21T14:31:35Z")
I have to do a combination of disabling/renabling Remote Access occasionally after server updates. If that doesn’t work, my 2nd point of attack is to disable/renable UPnP on my router. The combination of those two things always jumpstarts it. Wish it never died, but it does occasionally… ---
**Author:** ![AirBeagle1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/airbeagle1/32/24989_2.png) [@AirBeagle1](https://forums.plex.tv/u/AirBeagle1)\ **Post date:** [December 21, 2017, 2:43pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/4 "2017-12-21T14:43:54Z")
Thanks hawkinsb, Have disabled/re-enabled Remote Access several times, as well as trying the disable/reenable UPnP, resetting router, resetting port forwarding, etc. As a further challenge, on the Local Network about an hour ago I had the Server showing remote being enabled. Came back to having it switch itself to disabled. ---
**Author:** ![AirBeagle1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/airbeagle1/32/24989_2.png) [@AirBeagle1](https://forums.plex.tv/u/AirBeagle1)\ **Post date:** [December 21, 2017, 2:59pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/5 "2017-12-21T14:59:27Z")
Looks like a similar issue is being reported by others: [forums.plex.tv/discussion/300396/why-is-my-server-relayed-on-a-enabled-remote-access#latest](https://forums.plex.tv/discussion/300396/why-is-my-server-relayed-on-a-enabled-remote-access#latest "https://forums.plex.tv/discussion/300396/why-is-my-server-relayed-on-a-enabled-remote-access#latest") ---
**Author:** ![superka](https://avatars.discourse-cdn.com/v4/letter/s/46a35a/32.png) [@superka](https://forums.plex.tv/u/superka)\ **Post date:** [December 21, 2017, 4:33pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/6 "2017-12-21T16:33:19Z")
same here… still waiting to plex employers. ---
**Author:** ![ewellinger](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ewellinger/32/24549_2.png) [@ewellinger](https://forums.plex.tv/u/ewellinger)\ **Post date:** [December 21, 2017, 5:13pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/7 "2017-12-21T17:13:44Z")
I am also experiencing this. Super frustrating. Just tried disabling remote access and reenabling it but that doesn’t appear to have fixed the issue. Also tried manually specifying the public port and enabling port forwarding to the server but that also hasn’t fixed the issue. ---
**Author:** ![twilliams69](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/twilliams69/32/10897_2.png) [@twilliams69](https://forums.plex.tv/u/twilliams69)\ **Post date:** [December 21, 2017, 7:33pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/8 "2017-12-21T19:33:17Z")
Spent 8 hours trying to fix this thinking it was my problem as I made some changes to my server recently. I’m guessing it isn’t as I have tried everything everyone else seems to have. Bumping this as it deserves a response from Plex. Something is broken. ---
**Author:** ![goku2057](https://avatars.discourse-cdn.com/v4/letter/g/c68b51/32.png) [@goku2057](https://forums.plex.tv/u/goku2057)\ **Post date:** [December 21, 2017, 7:52pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/9 "2017-12-21T19:52:26Z")
This is broken for me as well, after working for forever. I thought it was because I updated so I spent a few hours troubleshooting. Wish they would be more transparent about this so I just didn’t waste that much time for nothing. ---
**Author:** ![ampingitore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ampingitore/32/7236_2.png) [@ampingitore](https://forums.plex.tv/u/ampingitore)\ **Post date:** [December 21, 2017, 8:29pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/10 "2017-12-21T20:29:47Z")
I don’t get how this is being completely ignored by Plex at this point. How many more threads from Plex Pass members have to be created before this is at least addressed with a “we see a problem and are working on it.” response? ---
**Author:** ![boolean](https://avatars.discourse-cdn.com/v4/letter/b/59ef9b/32.png) [@boolean](https://forums.plex.tv/u/boolean)\ **Post date:** [December 21, 2017, 8:47pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/11 "2017-12-21T20:47:02Z")
Don’t look any further guys, this is a Plex ■■■■-up. I’ve managed to reinstate direct connections for web/browser based clients, but their API handles things differently so all apps who rely on this have stopped working. It’s one thing to ■■■■-up (we all do once in a while), but not informing your customers about it is just bad business. ---
**Author:** ![AirBeagle1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/airbeagle1/32/24989_2.png) [@AirBeagle1](https://forums.plex.tv/u/AirBeagle1)\ **Post date:** [December 21, 2017, 8:53pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/12 "2017-12-21T20:53:01Z")
Thanks boolean. I’m pretty new to Plex Pass, and have been trying to give them the benefit of the doubt, but I am concerned there hasn’t been a post from Plex yet at least stating that they are aware and looking into it. Oops - just saw in another forum that ChuckPA is investigating. ---
**Author:** ![AirBeagle1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/airbeagle1/32/24989_2.png) [@AirBeagle1](https://forums.plex.tv/u/AirBeagle1)\ **Post date:** [December 21, 2017, 9:14pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/13 "2017-12-21T21:14:35Z")
Logs attached, running on Synology 918+ with DSM 6.1.4-15217 Update 5 PMS 1.11.0.4633 ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [December 21, 2017, 9:15pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/14 "2017-12-21T21:15:57Z")
I’m running the latest Plex Pass version and I haven’t seen any interruptions in my remote access. Would you please report what hardware is running your Plex Server? And for everyone reporting an issue with remote access, we will need your server logs to troubleshoot the issue. ---
**Author:** ![AirBeagle1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/airbeagle1/32/24989_2.png) [@AirBeagle1](https://forums.plex.tv/u/AirBeagle1)\ **Post date:** [December 21, 2017, 9:19pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/15 "2017-12-21T21:19:02Z")
> @kegobeer-plex said: > I’m running the latest Plex Pass version and I haven’t seen any interruptions in my remote access. Would you please report what hardware is running your Plex Server? And for everyone reporting an issue with remote access, we will need your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) to troubleshoot the issue. Gladly! (See above) ---
**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\ **Post date:** [December 21, 2017, 9:21pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/16 "2017-12-21T21:21:19Z")
@AirBeagle1 - As Chuck is working the issue with CentOS and other distros, there’s no sense in duplicating his work in this thread. If everyone in this thread is also having remote issues while running a Linux distro, then it would be best to work with Chuck in the other thread. ---
**Author:** ![AirBeagle1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/airbeagle1/32/24989_2.png) [@AirBeagle1](https://forums.plex.tv/u/AirBeagle1)\ **Post date:** [December 21, 2017, 9:23pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/17 "2017-12-21T21:23:35Z")
> @kegobeer-plex said: > @AirBeagle1 - As Chuck is working the issue with CentOS and other distros, there’s no sense in duplicating his work in this thread. > > If everyone in this thread is also having remote issues while running a Linux distro, then it would be best to work with Chuck in the other thread. Okey dokey. Will post same info in the other thread. ---
**Author:** ![ampingitore](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ampingitore/32/7236_2.png) [@ampingitore](https://forums.plex.tv/u/ampingitore)\ **Post date:** [December 21, 2017, 9:32pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/18 "2017-12-21T21:32:35Z")
My issues and many others are not related to Linux. I am using Windows 10 Pro and having this same issue ---
**Author:** ![saoirse9860](https://avatars.discourse-cdn.com/v4/letter/s/41988e/32.png) [@saoirse9860](https://forums.plex.tv/u/saoirse9860)\ **Post date:** [December 21, 2017, 9:44pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/19 "2017-12-21T21:44:56Z")
@kegobeer-plex I’m running a Mac OS and the issue has just appeared for me today. Direct Access on my home network but Indirect Access for anything outside my network. This issue seems to be causing problems for numerous users now, shouldn’t Plex be putting more resources into fixing this? It all seems to have stemmed from the latest PMS update you guys pushed out. ---
**Author:** ![dmn1981](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dmn1981](https://forums.plex.tv/u/dmn1981)\ **Post date:** [December 21, 2017, 9:53pm UTC](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475/20 "2017-12-21T21:53:40Z")
I’m going to add to this. I literally just posted a couple of hours ago about this issue, as I’ve been reconfiguring my Plex Server today, and posted before I saw all the other posts! I have to say, I became a Plex and Plex Pass customer only a couple of months ago, and I’ve already had issues with the Plex App for Fire IS with dropped frames / stuttering, which was also very well posted about by lots of people, and now this… The common between the two? PLEX don’t seem to want to let anyone know they’re aware of the issue and that they are working on a fix. I work in IT, if I had a supplier/ vendor with this type of support, they’d be ripped and replaced quicker than you could type the word PLEX! Really Plex? At the VERY least acknowledge to the people that are paying for your product that you’re working on fixing issues!!! [Next page](https://forums.plex.tv/t/plex-remote-access-stopped-working/218475.md?page=2)