# Plex Scanner not picking up some files

**URL:** <https://forums.plex.tv/t/plex-scanner-not-picking-up-some-files/214113>\
**Category:** Dev/API Corner\
**Tags:** scanner-agent-dev\
**Created:** [November 14, 2017, 10:45am UTC](https://forums.plex.tv/t/plex-scanner-not-picking-up-some-files/214113 "2017-11-14T10:45:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![spheniscidae](https://avatars.discourse-cdn.com/v4/letter/s/35a633/32.png) [@spheniscidae](https://forums.plex.tv/u/spheniscidae)\
**Post date:** [November 14, 2017, 10:45am UTC](https://forums.plex.tv/t/plex-scanner-not-picking-up-some-files/214113/1 "2017-11-14T10:45:40Z")

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1. Naming is correct: _Z:\films\Manifesting the Mind - Footprints of the Shaman (2009)\Manifesting the Mind - Footprints of the Shaman (2009).avi_

2. Movie doesn’t appear on tvdb or tmdb but this doesn’t affect other movies

3. Have tried touching file, changing directory structure and filename slightly e.g. removing dash.

4. Logs say:

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**Author:** ![nokdim](https://avatars.discourse-cdn.com/v4/letter/n/7ab992/32.png) [@nokdim](https://forums.plex.tv/u/nokdim)\
**Post date:** [November 14, 2017, 5:17pm UTC](https://forums.plex.tv/t/plex-scanner-not-picking-up-some-files/214113/2 "2017-11-14T17:17:55Z")

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Did you do the [plex dance…](https://forums.plex.tv/discussion/285133/plex-dance-question "plex dance...")

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**Author:** ![turkeyphant](https://avatars.discourse-cdn.com/v4/letter/t/3bc359/32.png) [@turkeyphant](https://forums.plex.tv/u/turkeyphant)\
**Post date:** [November 15, 2017, 2:26pm UTC](https://forums.plex.tv/t/plex-scanner-not-picking-up-some-files/214113/3 "2017-11-15T14:26:53Z")

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> @nokdim said:  
> Did you do the [plex dance…](https://forums.plex.tv/discussion/285133/plex-dance-question "plex dance...")

Now I know what it is, yes I have. Except it seems you can’t clean bundles manually according to the support articles.

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**Author:** ![zoke](https://avatars.discourse-cdn.com/v4/letter/z/7ea924/32.png) [@zoke](https://forums.plex.tv/u/zoke)\
**Post date:** [December 19, 2017, 2:49pm UTC](https://forums.plex.tv/t/plex-scanner-not-picking-up-some-files/214113/4 "2017-12-19T14:49:03Z")

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Have you checked the file permissions? Is it readable by whatever user Plex is running as?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 8:05pm UTC](https://forums.plex.tv/t/plex-scanner-not-picking-up-some-files/214113/5 "2020-01-08T20:05:54Z")

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