# Plex Scanner not working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [September 20, 2023, 2:51pm UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312 "2023-09-20T14:51:37Z")\ **Posts on this page:** 8\ **Page:** 2
**Author:** ![GMTolboom](https://avatars.discourse-cdn.com/v4/letter/g/e274bd/32.png) [@GMTolboom](https://forums.plex.tv/u/GMTolboom)\ **Post date:** [September 22, 2023, 4:31pm UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/21 "2023-09-22T16:31:09Z")
i suppose i need to change the scanner to plex media scanner first and then add another movie after the restart. i did get a new router but this was about two moths ago and plex was working on this router until a few weeks ago. upnp is enabled for the synolgy server. the folowing ports are opened ![image](https://global.discourse-cdn.com/plex/original/4X/d/3/5/d35cda950fdaf3089f38d5d8f4d5f6e500f5f013.png) these match Plex ![image](https://global.discourse-cdn.com/plex/original/4X/4/5/e/45e4dbf6901804ee4c71baa89072d516b5cb25bc.jpeg) ---
**Author:** ![GMTolboom](https://avatars.discourse-cdn.com/v4/letter/g/e274bd/32.png) [@GMTolboom](https://forums.plex.tv/u/GMTolboom)\ **Post date:** [September 22, 2023, 4:51pm UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/22 "2023-09-22T16:51:04Z")
_ **No Way** _ just restarted PMS added a movie and the plex scanner worked. What \* did you do? i did not change a thing i added Dragon Ball Super Super Hero (2022) ![image](https://global.discourse-cdn.com/plex/original/4X/0/e/d/0ed2e71eefef34cba805d6642c22743ff89eeab9.png) ![image](https://global.discourse-cdn.com/plex/original/4X/e/2/b/e2b18968e5957ed469e8faacab448a971ecd253e.png) scanning took al little longer because it was getting preview thumbnails and credit detection wich TMDB did not do. here is the log file. credit detection is still running at this point [Plex Media Server Logs\_2023-09-22\_18-49-49.zip](https://forums.plex.tv/uploads/short-url/sdf8FJikE8CVz8NxJBTqt0hX4DW.zip) (5.8 MB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 25, 2023, 12:04am UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/23 "2023-09-25T00:04:05Z")
are there any outstanding issues in this thread? ---
**Author:** ![GMTolboom](https://avatars.discourse-cdn.com/v4/letter/g/e274bd/32.png) [@GMTolboom](https://forums.plex.tv/u/GMTolboom)\ **Post date:** [September 28, 2023, 11:28am UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/24 "2023-09-28T11:28:53Z")
Yes, the scanner stopped working again, no matches found on new movies or tv shows. I updated PMS yesterday to Version 1.32.6.7557 and the scanner was working after that. i added multiple movies and tv shows. i just added another tv show and noticed the scanner stopped working again. i restarted PMS and the scanner was working again. [Plex Media Server Logs\_2023-09-28\_13-25-27.zip](https://forums.plex.tv/uploads/short-url/xOQZFdcq9CJZGrExOwEAXp3W7L6.zip) (4.6 MB) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 28, 2023, 11:40am UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/25 "2023-09-28T11:40:45Z")
Can you provide a filename for movie that was not matched? I just skimmed the logs and didnt see anything obvious, having a filename I can focus in on those specific logs. ---
**Author:** ![GMTolboom](https://avatars.discourse-cdn.com/v4/letter/g/e274bd/32.png) [@GMTolboom](https://forums.plex.tv/u/GMTolboom)\ **Post date:** [September 28, 2023, 11:44am UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/26 "2023-09-28T11:44:41Z")
these are the filenames. ![image](https://global.discourse-cdn.com/plex/original/4X/e/9/c/e9cef289c61d2fbcdf8107b6ce505797b9ea6bef.png) i grabbed the log after the restart of PMS forgot to get one from before the restart ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [September 28, 2023, 1:38pm UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/27 "2023-09-28T13:38:53Z")
Thanks for grabbing those logs, really useful info there. I see it stopped working after a restart, I can see in the logs that the agents never get initialized for some reason, I’m not exactly sure why yet and I cannot reproduce the problem on my side, but I’ll add some additional logging to try and diagnose this further. I see you restarted again and it worked after that, so you should be good for now. If you see if stop working after a restart, then try restart again until I track down what’s causing this issue for you. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 27, 2023, 1:38pm UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/28 "2023-12-27T13:38:58Z")
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