# Plex Scanner not working

**URL:** <https://forums.plex.tv/t/plex-scanner-not-working/854312>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [September 20, 2023, 2:51pm UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312 "2023-09-20T14:51:37Z")\
**Posts on this page:** 1\
**Showing post:** 15

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [September 22, 2023, 11:37am UTC](https://forums.plex.tv/t/plex-scanner-not-working/854312/15 "2023-09-22T11:37:06Z")

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@Geextah This is why we always suggest creating your own thread, GMTolboom’s issue is that the scanner is repeatedly being triggered (probably from a cron job to fix permissions) which is causing repeated scanner initialization, and not allowing the scan to finish per ChuckPa’s analysis above.

Using the legacy scanner/agent is only a short term fix. At some point in the future support for that will be stopped. If you can post your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) we can see if we can identify what your issue is. (you will need to switch to the new agent and [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) a movie for us to get relevant logs)

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