# Plex series agent not working **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux, library-management, metadata\ **Created:** [September 26, 2025, 12:57am UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761 "2025-09-26T00:57:49Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [September 26, 2025, 12:57am UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/1 "2025-09-26T00:57:49Z")
Server Version#: 1.42.2.10156 Player Version#: 1.110.0.351-4e48eb83 Hi, for whatever reason for the past 3 weeks or so I’m noticing that while using the Plex Series Agent metadata for my tv show library it never adds the metadata for each episode. For example I have Alice in Borderland season 3 episodes 1-6. If I were to edit E01 all fields under General is empty except for Originally Available which have 1969-12-31. The Metadata for the overall show seems fine. If I were to click on any of those episodes and Refresh Metadata it would correct itself and populate each episode with metadata. I do not have this issue when I switch the library to use the TheTVDB as the agent. Any help would be appreciated, hopefully I’ve explained this properly if you have questions please feel free to ask. ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [September 28, 2025, 3:09pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/2 "2025-09-28T15:09:28Z")
bumping this so it’s not lost in the void. From what I see the Series will match perfectly fine and metadata will populate for the series but for each individual episode metadata is not populating automatically unless I manually refresh the metadata for it. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 28, 2025, 6:11pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/3 "2025-09-28T18:11:05Z")
Can you [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) a series, then provide a copy of your [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [September 28, 2025, 10:27pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/4 "2025-09-28T22:27:05Z")
I have attempted to recreate your problem. I created a directory “Alice in Borderland (2020)” in my tv show Library. There are two shows with the same name on TMDB, one from 2014 & one from 2020. I chose the 2020 series. I copied a dummy mp4 file to S03E0{1..6}.mp4 Seems to be getting correctly identified and I am getting the show metadata. I.e., release dates, episode synopsis, etc. I suspect you are missing the year, 2020, from your series directory. The 2014 series only has one season of 3 episodes on TMDB ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 28, 2025, 11:22pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/5 "2025-09-28T23:22:59Z")
@napolij given the post I suspect its either a DNS or database corruption issue. Given it affects more than 1 series. Which is why I requested a copy of their [server logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 2, 2025, 10:20am UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/6 "2025-10-02T10:20:10Z")
Sorry I did not see this but I’ll will do this for you once I get to work. ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 2, 2025, 10:22am UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/7 "2025-10-02T10:22:26Z")
I will double check this for you but I’m using the trash guides naming scheme for both directory and episodes ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 2, 2025, 12:43pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/8 "2025-10-02T12:43:12Z")
> [@aresxiii](#): > > trash guides naming scheme What does that mean and what does it have to do with Plex? ---
**Author:** ![Yaracuy](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/yaracuy/32/313162_2.png) [@Yaracuy](https://forums.plex.tv/u/Yaracuy)\ **Post date:** [October 2, 2025, 3:31pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/9 "2025-10-02T15:31:14Z")
> [@aresxiii](#): > > I’m using the trash guides naming scheme Why don’t you use the Plex naming scheme? ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 2, 2025, 5:31pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/10 "2025-10-02T17:31:06Z")
nope this is what I have in the folder name Alice in Borderland (2020) {tvdb-376472} This is what I have for the episode name Alice in Borderland (2020) - S03E01 - Episode 1 [WEBDL-1080p][EAC3 Atmos 5.1][x264]-removedgroup.mkv the same with Dr. Stone Dr. STONE (2019) - S04E24 - 082 - WHOLE NEW WORLD [WEBDL-1080p][EAC3 2.0][JA+EN][x264 8bit]-removedgroup.mkv ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 2, 2025, 5:40pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/11 "2025-10-02T17:40:36Z")
[Plex Media Server Logs\_2025-10-02\_17-36-41.zip](https://forums.plex.tv/uploads/short-url/qzV8iCIakoZTHYAW91O3ah6WO2.zip) (5.1 MB) here’s the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 2, 2025, 5:46pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/12 "2025-10-02T17:46:03Z")
I use Sonarr and Radarr for my content and this naming scheme helps with importing back into sonarr/radarr in the event my DB becomes corrupted [Recommended naming scheme - TRaSH Guides](https://trash-guides.info/Sonarr/Sonarr-recommended-naming-scheme/#optional-plex) (sorry if external links are not allowed). I confirmed with them and other users in the community if they were experiencing this issue that I experience ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 2, 2025, 5:46pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/13 "2025-10-02T17:46:42Z")
to help sonarr/radarr for future imports ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 2, 2025, 7:37pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/14 "2025-10-02T19:37:36Z")
If I may add here? This (Plex’s naming scheme) has not failed me with over 14,000 episodes from 1930’s → present. It matches very quickly. What takes the longest is retrieving all the supporting metadata. ```auto [chuck@lizum ~.2000]$ cd /glock/media [chuck@lizum media.2001]$ find ./tv* -type f -print | wc -l 14485 [chuck@lizum media.2002]$ ``` ![Screenshot from 2025-10-02 15-31-00](https://global.discourse-cdn.com/plex/original/4X/2/2/4/2246df60ac529ec34c6eb0c6ef03cd13002be9ff.png) You can also safely use `CleanTitle` to remove unwanted punctuation. ```auto {Series CleanTitle} - S{season:00}E{episode:00} - {Episode Title} ``` For those of you with media renaming tools, it’s trivial to transfer this rule into them. I use FileBot. Both FileBot and Sonarr create the exact same name. ---
**Author:** ![napolij](https://avatars.discourse-cdn.com/v4/letter/n/a4c791/32.png) [@napolij](https://forums.plex.tv/u/napolij)\ **Post date:** [October 2, 2025, 10:07pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/15 "2025-10-02T22:07:55Z")
I just created a folder with the name you provided and added a file with the filename you provided. Plex picked it right up. As dbirch mentioned, there is probably something else going on aside from the naming. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [October 2, 2025, 10:49pm UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/16 "2025-10-02T22:49:19Z")
So you enabled verbose logging so the logs are useless. `Oct 02, 2025 16:04:22.293 [139877420395320] VERBOSE ` Please reset to debug, and perform a [plex dance](https://forums.plex.tv/t/the-plex-dance/197064) on media that isnt pulling metadata, and then upload a fresh set of logs. ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 3, 2025, 12:11am UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/17 "2025-10-03T00:11:01Z")
I’ll do that now but do you also want me to do the manual refresh of the meta data? ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [October 3, 2025, 12:12am UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/18 "2025-10-03T00:12:49Z")
> [@aresxiii](#): > > do you also want me to do the manual refresh of the meta data? I would like you to perform the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) on the media in question ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 3, 2025, 12:18am UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/19 "2025-10-03T00:18:00Z")
[Plex Media Server Logs\_2025-10-03\_00-16-58.zip](https://forums.plex.tv/uploads/short-url/qtI2r2Fz0gN3t95BI7ICBHspuax.zip) (5.1 MB) debug logs ---
**Author:** ![aresxiii](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@aresxiii](https://forums.plex.tv/u/aresxiii)\ **Post date:** [October 3, 2025, 12:28am UTC](https://forums.plex.tv/t/plex-series-agent-not-working/931761/20 "2025-10-03T00:28:25Z")
![image](https://global.discourse-cdn.com/plex/original/4X/f/3/b/f3b8eea1b3fd49eaecc0170c600e8a049309b955.png) verbose was disabled when i generated this most recent log for you [Next page](https://forums.plex.tv/t/plex-series-agent-not-working/931761.md?page=2)