# Plex serve claim wont work

**URL:** <https://forums.plex.tv/t/plex-serve-claim-wont-work/935632>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [January 20, 2026, 11:30pm UTC](https://forums.plex.tv/t/plex-serve-claim-wont-work/935632 "2026-01-20T23:30:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kingham94](https://avatars.discourse-cdn.com/v4/letter/k/f14d63/32.png) [@kingham94](https://forums.plex.tv/u/kingham94)\
**Post date:** [January 20, 2026, 11:30pm UTC](https://forums.plex.tv/t/plex-serve-claim-wont-work/935632/1 "2026-01-20T23:30:04Z")

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hi i had a question has wondering when i try to claim the svere it keeps saying no and keeps saying in the logs error dowload url [https://plex.tv/updater/products/5/check.xml?build=linux-aarch64&channel=16&distribution=debian&version=1.42.2.10156-f737b826c](https://plex.tv/updater/products/5/check.xml?build=linux-aarch64&channel=16&distribution=debian&version=1.42.2.10156-f737b826c) and i canr access anything on the server

Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [January 21, 2026, 12:31am UTC](https://forums.plex.tv/t/plex-serve-claim-wont-work/935632/2 "2026-01-21T00:31:18Z")

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This is usually DNS/config so we check them first.

Check the server machine’s DNS and Gateway IP addresses (modem/router outbound). Something it blocking getting out to the internet

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 21, 2026, 12:31am UTC](https://forums.plex.tv/t/plex-serve-claim-wont-work/935632/3 "2026-04-21T00:31:38Z")

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