# Plex Server Claimed But Not Authorized?

**URL:** <https://forums.plex.tv/t/plex-server-claimed-but-not-authorized/935602>\
**Category:** Plex Media Server\
**Tags:** server-linux, server-docker\
**Created:** [January 19, 2026, 9:37pm UTC](https://forums.plex.tv/t/plex-server-claimed-but-not-authorized/935602 "2026-01-19T21:37:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mottekus](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@Mottekus](https://forums.plex.tv/u/Mottekus)\
**Post date:** [January 19, 2026, 9:37pm UTC](https://forums.plex.tv/t/plex-server-claimed-but-not-authorized/935602/1 "2026-01-19T21:37:59Z")

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Server Version#:1.42.2.10156-f737b826c-ls289  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Hello Gentleman,

i am fairly new to Linux, Docker and Plex and my English is also not that good so please be kind.

I installed Plex Media Server on Debian 13 via Docker. I can start the docker, plex is claimed but when i try [http://staticserverip:32400/web](http://staticserverip:32400/web) it wants to start setup but i am not authorized and can´t enter setup.

I logged out of every device via incognito-browser, claimed new token, removed the whole config dir, made a new one and gave chown, tried changing the preferences.xml, killed the plex docker container und reinstalled.

Whatever i do, the server is claimed. It is shown in the approved devices but i just cant start the setup because i am not authorized and as a result the server/media isnt shown on the left side. Pls help xD

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 19, 2026, 9:38pm UTC](https://forums.plex.tv/t/plex-server-claimed-but-not-authorized/935602/2 "2026-04-19T21:38:58Z")

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