Plex Server Crash When Accessing Collections in Movie Library

Server Version#: 1.43.0.10492

Dear Support Team,

I am experiencing an issue with my Plex server where it crashes every time I select “Collections” within my Movie Library.

I have already attempted to clean up the collections; however, I am no longer able to access them through the GUI. Could you please advise on how to remove these collections directly from the database? I am hoping this will resolve the issue so that I can recreate the collections afterward.

Please note that I have multiple libraries (23 in total), which may be relevant to this issue.

I would appreciate your assistance as soon as possible so I can resolve this problem.

Kind regards,

Can you please grab the entire zip (download logs) of your PMS logs and share them here or with me via DM?