# Plex server disappeared

**URL:** <https://forums.plex.tv/t/plex-server-disappeared/855191>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [September 28, 2023, 2:42pm UTC](https://forums.plex.tv/t/plex-server-disappeared/855191 "2023-09-28T14:42:52Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![lock](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lock/32/138320_2.png) [@lock](https://forums.plex.tv/u/lock)\
**Post date:** [September 28, 2023, 2:42pm UTC](https://forums.plex.tv/t/plex-server-disappeared/855191/1 "2023-09-28T14:42:52Z")

</div>

I’ve just installed the suggested update:

PlexMediaServer-1.32.6.7557-1cf77d501-x86\_64\_DSM6

Then my server immediately disappeared from [app.plex.tv](http://app.plex.tv):

 ![Screenshot 8](https://global.discourse-cdn.com/plex/original/4X/f/c/f/fcff3863d542ba5b3cdd5e12dcfbfd2ee1127427.png)

 ![Screenshot 6](https://global.discourse-cdn.com/plex/original/4X/b/9/b/b9bfb5c9cd532413886e16f3bad43b37a306f390.png)

Plex is correctly working on my Synology.

What am I supposed to do (or where I can restore the previous update)?

Edit: I also installed the:

PlexMediaServer-1.32.7.7571-13cdc68dc-x86\_64\_DSM6

from here: [https://www.plex.tv/media-server-downloads/](https://www.plex.tv/media-server-downloads/)

No changes, still can’t reach my server. ☹

My modem is a Fritz 7530, and I already activated automatic ports forwarding. It supports UPnP, so I really don’t know what else to do.

---

<div class="post-metadata">

**Author:** ![lock](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lock/32/138320_2.png) [@lock](https://forums.plex.tv/u/lock)\
**Post date:** [September 28, 2023, 2:57pm UTC](https://forums.plex.tv/t/plex-server-disappeared/855191/2 "2023-09-28T14:57:59Z")

</div>

**Update** : it seems the software update automatically disabled the remote access (no idea why), so I was able to reach the server only via IP.

Now I reenabled the remote access, but I can’t see the green lock anymore near my server name. It says there’s an “indirect connection”:

 ![Screenshot 9](https://global.discourse-cdn.com/plex/original/4X/4/4/5/445f1aff5ac3f2cd633520fd7763f07ca8a0ee22.png)

How to fix it (and why, from time to time, I often incur int this problem)?

Edit: and still can’t access it from outside my network. :((

 ![Screenshot 12](https://global.discourse-cdn.com/plex/original/4X/8/b/f/8bf356b17692926192e44de50d6b98c02dc7105f.png)

Why it’s so complicated to make Plex work properly? Everything perfectly worked before last update. ☹

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 27, 2023, 2:58pm UTC](https://forums.plex.tv/t/plex-server-disappeared/855191/3 "2023-12-27T14:58:40Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.