# Plex Server disconnects **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [January 11, 2021, 6:49pm UTC](https://forums.plex.tv/t/plex-server-disconnects/677170 "2021-01-11T18:49:34Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Havie\_Rene](https://avatars.discourse-cdn.com/v4/letter/h/958977/32.png) [@Havie\_Rene](https://forums.plex.tv/u/Havie_Rene)\ **Post date:** [January 11, 2021, 6:49pm UTC](https://forums.plex.tv/t/plex-server-disconnects/677170/1 "2021-01-11T18:49:34Z")
Server Version#: 1.21.1.3876 Plex web General = 4.47.3 Player Version#: 1.25.0 Strangely when I open [http://127.0.0.1:32400/web/index.html#!/settings/web/general](http://127.0.0.1:32400/web/index.html#!/settings/web/general) = Version 4.47.3 When I open [https://app.plex.tv/desktop#!/settings/web/general](https://app.plex.tv/desktop#!/settings/web/general) = Version 4.49.2 I have a strange situation that When I reboot my PC (with Plex Mediaserver) and login, Plex is not working. Server is disconnected and I can’t see my library’s. When I look in my Windows tray my Plex server is there and it looks like it’s started. Then I right click on the icon ==\> Open Plex (see image) then everything is working again until I reboot.[Plex Media Server Logs\_2021-01-11\_19-46-58.zip](https://forums.plex.tv/uploads/short-url/eePYgDbgBQCRV9cYvVrOZ8W5xg4.zip) (1.2 MB) ![image](https://global.discourse-cdn.com/plex/original/3X/8/5/8573d69cc4ca6849cd6b5c50b3c0832cd39f09d4.png) I hope Someone is able to help me. Thanks, René ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 11, 2021, 7:35pm UTC](https://forums.plex.tv/t/plex-server-disconnects/677170/2 "2021-01-11T19:35:44Z")
> [@Havie\_Rene](#): > > Strangely when I open [http://127.0.0.1:32400/web/index.html#!/settings/web/general](http://127.0.0.1:32400/web/index.html#!/settings/web/general) = Version 4.47.3 > When I open [https://app.plex.tv/desktop#!/settings/web/general](https://app.plex.tv/desktop#!/settings/web/general) = Version 4.49.2 The one hosted by us is almost always newer. the only error/warning I see in [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) is it failing to map ports for remote access about 10 seconds after launch but it seem to resolve itself pretty quickly after that. You listed the desktop app version number 1.25.0 is that the app you are trying first? Can you provide those logs ---
**Author:** ![Havie\_Rene](https://avatars.discourse-cdn.com/v4/letter/h/958977/32.png) [@Havie\_Rene](https://forums.plex.tv/u/Havie_Rene)\ **Post date:** [January 11, 2021, 9:44pm UTC](https://forums.plex.tv/t/plex-server-disconnects/677170/3 "2021-01-11T21:44:18Z")
Hello, thanks for your help. I am new to this Plex so I hope this is the logs you were asking for. [Diagnostics.zip](https://forums.plex.tv/uploads/short-url/niHf3TxIJoq03NduTHBfH8XNV26.zip) (39.1 KB) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 12, 2021, 12:07am UTC](https://forums.plex.tv/t/plex-server-disconnects/677170/4 "2021-01-12T00:07:31Z")
those seem to the the logs for our very old app from the Windows app store. if you open the start menu and copy/paste in ```auto %LOCALAPPDATA%\Plex\Logs\ ``` then it should bring you to the folder that has the desktop app logs. ---
**Author:** ![Havie\_Rene](https://avatars.discourse-cdn.com/v4/letter/h/958977/32.png) [@Havie\_Rene](https://forums.plex.tv/u/Havie_Rene)\ **Post date:** [January 12, 2021, 7:43am UTC](https://forums.plex.tv/t/plex-server-disconnects/677170/5 "2021-01-12T07:43:24Z")
Thanks again! I don’t know why, but It seems like this logs are not modified since 2 days ago. I added the file [Plex.log](https://forums.plex.tv/uploads/short-url/9QJNESLbR1arjaja90twkx8Cc4r.log) (149.0 KB) ---
**Author:** ![Havie\_Rene](https://avatars.discourse-cdn.com/v4/letter/h/958977/32.png) [@Havie\_Rene](https://forums.plex.tv/u/Havie_Rene)\ **Post date:** [January 13, 2021, 5:31pm UTC](https://forums.plex.tv/t/plex-server-disconnects/677170/6 "2021-01-13T17:31:28Z")
I have an update from today. I opened Plex media server on my on my PC. All my Libraries were available. I opened Plex on my PC. All my libraries were available. I opened the Android App on my phone. I could not open my Libraries, connection was lost. When I got back to my PC all connections were lost. Plex Media Server and Plex. I will now reinstall the App and see if that helps. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 13, 2021, 5:31pm UTC](https://forums.plex.tv/t/plex-server-disconnects/677170/7 "2021-04-13T17:31:39Z")
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