# Plex Server Error **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [October 28, 2019, 4:51am UTC](https://forums.plex.tv/t/plex-server-error/482429 "2019-10-28T04:51:11Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 18, 2019, 6:08pm UTC](https://forums.plex.tv/t/plex-server-error/482429/22 "2019-12-18T18:08:46Z")
> [@svtmustangcobra96\_gmail.com](#): > > stated about 10-14 days ago i would. I believe after being prompted for one of the recent updates, but i honestly cant say that with 100% certainty. > As for the setup, its a Dell Power Edge R610 server with Windows 2016 on it; dual 6 core hyper-threaded proc with 96GB RAM. The media it self is stored on a WD 10TB 3.0 USB drive. The database is on the OS drive, which is 10K SAS in a RAID 5 across 5 drives. > There have been no performance or hardware issues on the server or related drives. > I do not have Wi-Fi on the server, only the hard wired NIC. Since its a home setup, while it has multiple NICs, i only have a single NIC active. > > I have had this server up and running for close to two years. Up until that 10-14 days ago time frame, i have never had this type of issue, so it is definitely new Thank you. Lets try and isolate the version the issue came with - bearing in mind this forum thread is older Could you filter the Windows Application Event Log for the msi events and export or just note down the dates the installs took place for Plex Media Server and the versions - and then we can try and downgtade and home in one what version the issue came with ---
**Author:** ![svtmustangcobra96\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@svtmustangcobra96\_gmail.com](https://forums.plex.tv/u/svtmustangcobra96_gmail.com)\ **Post date:** [December 18, 2019, 9:29pm UTC](https://forums.plex.tv/t/plex-server-error/482429/23 "2019-12-18T21:29:54Z")
i can look in the event logs; are there specific event IDs related to plex that you could point me to? It will help narrow down the search. if not i will just look for MSI events over the last two weeks or so. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 18, 2019, 10:13pm UTC](https://forums.plex.tv/t/plex-server-error/482429/24 "2019-12-18T22:13:20Z")
> [@svtmustangcobra96\_gmail.com](#): > > I can look in the event logs; are there specific event IDs related to plex that you could point me to? It will help narrow down the search. if not i will just look for MSI events over the last two weeks or so. I normally do this - Select the Application event log - Click “Filter Current Log” in the Actions side bar on the right - Open the “Event Source” dropdown and select MsiInstaller - Click away and hit OK Then either - Select all filtered events and Click on “Save Filtered Events” and save to csv or text file or do repeated Control & F and search the filtered events for Plex and note down the dates and versions. Note that version numbers drop out one of the Plex Media Server version digits ---
**Author:** ![svtmustangcobra96\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@svtmustangcobra96\_gmail.com](https://forums.plex.tv/u/svtmustangcobra96_gmail.com)\ **Post date:** [December 19, 2019, 12:03am UTC](https://forums.plex.tv/t/plex-server-error/482429/25 "2019-12-19T00:03:06Z")
unfortunately, the logs only go back until 12/13. the only update i see listed in there is from last night: Windows Installer installed the product. Product Name: Plex Media Server. Product Version: 1.18.2156. Product Language: 1033. Manufacturer: Plex, Inc… Installation success or error status: 0. ---
**Author:** ![JB007](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@JB007](https://forums.plex.tv/u/JB007)\ **Post date:** [December 19, 2019, 8:14am UTC](https://forums.plex.tv/t/plex-server-error/482429/26 "2019-12-19T08:14:27Z")
I’m having excalty same issue… (Win 10 latest build) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 19, 2019, 9:38am UTC](https://forums.plex.tv/t/plex-server-error/482429/27 "2019-12-19T09:38:11Z")
> [@svtmustangcobra96\_gmail.com](#): > > unfortunately, the logs only go back until 12/13. the only update i see listed in there is from last night: Lets check if the “%TEMP%” directory still has the information Look for files named “Plex Media Server\_yyyymmddhhmmss.log” Also look at what auto updates were downloaded and what day and see if you can recall the date from that list “C:\Users\Administrator\AppData\Local\Plex Media Server\Updates” With regards to the separate unrelated matter for the iPhone Plex app on 192.168.99.154 - do you recall what was being streamed last on 15 December ? Could you get me the plex app logs from the iPhone in case there is still some info relating to that. The [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) showed some invalid requests for playback state updates which I would like to follow up. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 19, 2019, 9:41am UTC](https://forums.plex.tv/t/plex-server-error/482429/28 "2019-12-19T09:41:33Z")
> [@JB007](#): > > I’m having excalty same issue… (Win 10 latest build) Lets get [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) during the time when the lockout occurs and also see if you can help me work out when this regression came [https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/) [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) If you are unable to reach the server during the lockout, just copy out the Logs directory manually and zip the copy and upload here. Please do not zip the directory in-situ as that would skip the open files ---
**Author:** ![JB007](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@JB007](https://forums.plex.tv/u/JB007)\ **Post date:** [December 19, 2019, 5:49pm UTC](https://forums.plex.tv/t/plex-server-error/482429/29 "2019-12-19T17:49:50Z")
Sent a PM - sorry for the delay, been at work! 😄 ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 19, 2019, 5:57pm UTC](https://forums.plex.tv/t/plex-server-error/482429/30 "2019-12-19T17:57:09Z")
> [@JB007](#): > > Sent a PM - sorry for the delay, been at work The log that you sent me was an install/update log from %Temp% - the only reason I mentioned these install logs to @svtmustangcobra96_gmail.com was to establish which versions of Plex Media Server were installed on what dates The logs I need are for the server - as outlined in the article I linked before [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) These would normally be in this path `C:\Users\xxxxxxxxx\Appdata\local\Plex Media Server\Logs` If the server is locked out, just copy out this folder and zip the copy and upload the zip ---
**Author:** ![JB007](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@JB007](https://forums.plex.tv/u/JB007)\ **Post date:** [December 19, 2019, 6:36pm UTC](https://forums.plex.tv/t/plex-server-error/482429/32 "2019-12-19T18:36:49Z")
Thanks - I’ve found out that if I kill ‘Plex Media Scanner’ the server become available but I can’t see my library… If I start ‘Plex Media Scanner’ everything is back… ---
**Author:** ![JB007](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@JB007](https://forums.plex.tv/u/JB007)\ **Post date:** [December 19, 2019, 7:04pm UTC](https://forums.plex.tv/t/plex-server-error/482429/33 "2019-12-19T19:04:01Z")
> [@Server 'Unreachable' after Scan Library Files is initiated](https://forums.plex.tv/t/server-unreachable-after-scan-library-files-is-initiated/491369/5): > > I am having this issue as well, in a big way. Literally the second a scan is initiated, the web gui goes down as unreachable. The server functions as normal otherwise though, accessible via clients to play and browse media, and even the new media is available with metadata, so it is still adding and tagging correctly during these “outages.” ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 20, 2019, 3:01am UTC](https://forums.plex.tv/t/plex-server-error/482429/34 "2019-12-20T03:01:50Z")
Thanks for the link. I posted there asking for logs Also would like to see your logs when it is locked out - also at that time a screenshot showing active plex processes ---
**Author:** ![rpluto](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rpluto/32/89178_2.png) [@rpluto](https://forums.plex.tv/u/rpluto)\ **Post date:** [December 20, 2019, 10:24pm UTC](https://forums.plex.tv/t/plex-server-error/482429/35 "2019-12-20T22:24:48Z")
Hi This is also happening to me, I am running on Linux with plex last beta version, I also mentioned a few weeks ago on twitter about this issue. it’s impossible to you to check all the logs about this issue, it occurs on many systems, win linux, impossible that you cannot see it your self in a lab or something It only happen in big libraries All cores go to 100% Logs stop in normal scan process Also try to use plexignore for extrathumb extra art jpg png etc Database maintenance and export restore In the logs I can only see, a new diferent message WARN - Held transaction for too long For what I saw here in forum and related to this message is that version 1.17.0.1841 > [@Held transaction for too long (../Statistics/StatisticsManager.cpp:253)](https://forums.plex.tv/t/held-transaction-for-too-long-statistics-statisticsmanager-cpp-253/398518/44): > > Is the above ‘filtered’ with grep or is that all which existing in the logs? Without knowing what PMS is doing when those occur, (forgive the metaphor) it’s like looking for a leak without lights. If filtered, may I have the ZIP file please which captures these? Does the PMS have DVR configured? Thx and Merry Xtmas ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 20, 2019, 11:05pm UTC](https://forums.plex.tv/t/plex-server-error/482429/36 "2019-12-20T23:05:25Z")
> [@rpluto](#): > > his is also happening to me, I am running on Linux with plex last beta version, I also mentioned a few weeks ago on twitter about this issue. > it’s impossible to you to check all the logs about this issue, it occurs on many systems, win linux, impossible that you cannot see it your self in a lab or something > > It only happen in big libraries > All cores go to 100% > Logs stop in normal scan process > Also try to use plexignore for extrathumb extra art jpg png etc > Database maintenance and export restore > > In the logs I can only see, a new diferent message > > WARN - Held transaction for too long > > For what I saw here in forum and related to this message is that version 1.17.0.1841 Yes there are loads of posts in the linked topic - but no recent full set of logs with debug enabled for an actual lockout The only good logs I have seen are those from @svtmustangcobra96_gmail.com I would like to see more examples ---
**Author:** ![svtmustangcobra96\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@svtmustangcobra96\_gmail.com](https://forums.plex.tv/u/svtmustangcobra96_gmail.com)\ **Post date:** [December 21, 2019, 3:25am UTC](https://forums.plex.tv/t/plex-server-error/482429/37 "2019-12-21T03:25:56Z")
logs are attached; some reported in use during zip, but a good number of them are here. i will say since the most recent update tuesday, it seems better so far. I havent added a bunch of stuff recently though, only a few things. ---
**Author:** ![svtmustangcobra96\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@svtmustangcobra96\_gmail.com](https://forums.plex.tv/u/svtmustangcobra96_gmail.com)\ **Post date:** [December 21, 2019, 3:26am UTC](https://forums.plex.tv/t/plex-server-error/482429/38 "2019-12-21T03:26:34Z")
so its 50MB of logs; is there a limit. i thought it had uploaded but i dont see it in the post. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 21, 2019, 8:39am UTC](https://forums.plex.tv/t/plex-server-error/482429/39 "2019-12-21T08:39:56Z")
> [@svtmustangcobra96\_gmail.com](#): > > logs are attached; some reported in use during zip, but a good number of them are here. i will say since the most recent update tuesday, it seems better so far. I havent added a bunch of stuff recently though, only a few things. I already have logs from your system. My interest is in getting logs from other users ---
**Author:** ![svtmustangcobra96\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@svtmustangcobra96\_gmail.com](https://forums.plex.tv/u/svtmustangcobra96_gmail.com)\ **Post date:** [December 21, 2019, 3:55pm UTC](https://forums.plex.tv/t/plex-server-error/482429/40 "2019-12-21T15:55:28Z")
Oh, ok I thought you wanted the earlier dated logs in that folder too. ---
**Author:** ![svtmustangcobra96\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@svtmustangcobra96\_gmail.com](https://forums.plex.tv/u/svtmustangcobra96_gmail.com)\ **Post date:** [December 24, 2019, 2:10am UTC](https://forums.plex.tv/t/plex-server-error/482429/41 "2019-12-24T02:10:00Z")
any news on this? started happening to me again tonight. I do feel like if i run db optimizer it helps for a short period (could be my imagination). In any event, its annoying, hoping it is resolved soon. ---
**Author:** ![svtmustangcobra96\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@svtmustangcobra96\_gmail.com](https://forums.plex.tv/u/svtmustangcobra96_gmail.com)\ **Post date:** [December 24, 2019, 4:12am UTC](https://forums.plex.tv/t/plex-server-error/482429/42 "2019-12-24T04:12:38Z")
here are updated logs, its been literally over 2hours since the server has been properly usable. All I did was replace some low quality album rips with 320kbps mp3s rerips i did. Its been scanning the music folder and cutting out every 20-30 seconds since before my last post and this is still occuring. [Plex Media Server Logs\_2019-12-23\_23-09-17.zip](https://forums.plex.tv/uploads/short-url/eAhvEZmBIVFO4CSD0zXX25DlyFG.zip) (5.7 MB) honestly feel like this is beta software that customers have to pay for… [Previous page](https://forums.plex.tv/t/plex-server-error/482429.md?page=1) [Next page](https://forums.plex.tv/t/plex-server-error/482429.md?page=3)