# Plex Server fresh install not fetching CERT **URL:** \ **Category:** General Discussions\ **Created:** [November 7, 2018, 6:45pm UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603 "2018-11-07T18:45:52Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Harumbe](https://avatars.discourse-cdn.com/v4/letter/h/8491ac/32.png) [@Harumbe](https://forums.plex.tv/u/Harumbe)\ **Post date:** [November 7, 2018, 6:45pm UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/1 "2018-11-07T18:45:53Z")
On fresh installs of plex via .deb package or docker container fail to fetch a certificate during setup/installation causing a “secure connection failed” error in the browser. In Firefox the cert for this error shows as blank. Here are the logs from plex **Nov 07, 2018 09:15:49.293 [0x7f2e83ffc700] DEBUG - HTTP 503 response from POST** [**https://plex.tv/devices/e952afbb6f43718ea96b1d4466aefdaa55cfb2c2/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx**](https://plex.tv/devices/e952afbb6f43718ea96b1d4466aefdaa55cfb2c2/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx) **Nov 07, 2018 09:15:49.294 [0x7f2e83ffc700] ERROR - CERT: Could not fetch certificate from the cloud: 503** **Nov 07, 2018 09:15:49.295 [0x7f2e907fe700] DEBUG - MyPlex: Last published value didn’t change, we’re done.** ---
**Author:** ![idontlikeusernames](https://avatars.discourse-cdn.com/v4/letter/i/b9bd4f/32.png) [@idontlikeusernames](https://forums.plex.tv/u/idontlikeusernames)\ **Post date:** [November 7, 2018, 7:04pm UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/2 "2018-11-07T19:04:17Z")
Having the same problem on Windows. Looks like an error with the server supplying the certificate. ---
**Author:** ![Harumbe](https://avatars.discourse-cdn.com/v4/letter/h/8491ac/32.png) [@Harumbe](https://forums.plex.tv/u/Harumbe)\ **Post date:** [November 7, 2018, 7:17pm UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/3 "2018-11-07T19:17:51Z")
Good to know I’m not the only one. Looks like everyone who’s trying to setup a server is shromped for the time being hopefully its fixed by the end of today they were having some problems yesterday also ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 7, 2018, 9:13pm UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/4 "2018-11-07T21:13:16Z")
We identified an issue on our back end regarding the certificates. A fix has been made on our back end. Restart PMS and try again. This may take some time to propagate so if you still don’t get a certificate, try again a little later. ---
**Author:** ![Harumbe](https://avatars.discourse-cdn.com/v4/letter/h/8491ac/32.png) [@Harumbe](https://forums.plex.tv/u/Harumbe)\ **Post date:** [November 7, 2018, 9:42pm UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/5 "2018-11-07T21:42:59Z")
Thanks! glad to know it wasnt me going crazy ---
**Author:** ![jonnooning](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jonnooning/32/94088_2.png) [@jonnooning](https://forums.plex.tv/u/jonnooning)\ **Post date:** [November 8, 2018, 2:49am UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/6 "2018-11-08T02:49:58Z")
I ran into this issue 24 hours ago and now after rebooting the server, not just the service, the issue has been fixed. Thank you Plex team! ---
**Author:** ![vmi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/vmi/32/105678_2.png) [@vmi](https://forums.plex.tv/u/vmi)\ **Post date:** [November 16, 2018, 7:35am UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/7 "2018-11-16T07:35:10Z")
I’m seeing this issue today, can’t connect to my server securely, logs showing: Nov 15, 2018 22:50:27.228 [0x7f1489bfd700] ERROR - CERT: Could not fetch certificate from the cloud: 503 ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 17, 2018, 4:23am UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/8 "2018-11-17T04:23:03Z")
There is a limit on how often PMS will try to get a certificate. If you are adding/removing your server a lot trying to solve this issue, that will only make it worse. Just let your server sit for a day and see if it solves itself. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 15, 2019, 4:31am UTC](https://forums.plex.tv/t/plex-server-fresh-install-not-fetching-cert/328603/9 "2019-02-15T04:31:22Z")
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