# Plex Server Hanging on Detecting Intros **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [September 29, 2022, 7:47pm UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946 "2022-09-29T19:47:28Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![LGribbin](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LGribbin](https://forums.plex.tv/u/LGribbin)\ **Post date:** [September 29, 2022, 7:47pm UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/1 "2022-09-29T19:47:29Z")
**Server Version#:** 1.29.0.6244 **Player Version#:** 4.87.2 I have Plex running on windows using network shares on a synology NAS. I have 2 Plex servers (primary and secondary) accessing same content. The issue is only happening on the primary currently (both are the same OS). **Issue:** When adding to tv shows and after scanning libraries it will detect the new content fine but when detecting intros it will hang and sit for hours and eventually crash the Plex service. If I close the Plex service and re-scan it is fine. I have removed and re-installed Plex, changed to older versions and cleaned/updated the systems OS, issue still persists. I am not sure what else to check, any help or advice is greatly appriciated. Thank you. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 29, 2022, 7:51pm UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/2 "2022-09-29T19:51:37Z")
How much free space is on the system drive? Is there anti virus software running? ---
**Author:** ![LGribbin](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LGribbin](https://forums.plex.tv/u/LGribbin)\ **Post date:** [October 2, 2022, 1:07am UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/3 "2022-10-02T01:07:08Z")
Hello, the system drive (OS) has about 150gb free, the NAS storage attached has about 21 tb with 14 free. The only AV running is the built in windows defender. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 2, 2022, 9:41am UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/4 "2022-10-02T09:41:11Z")
Maybe this is of interest: [Intros not always automatically detected, Force Analyze doesn't always work, Plex Dance does - #2 by OttoKerner](https://forums.plex.tv/t/intros-not-always-automatically-detected-force-analyze-doesnt-always-work-plex-dance-does/813250/2) ---
**Author:** ![LGribbin](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LGribbin](https://forums.plex.tv/u/LGribbin)\ **Post date:** [October 3, 2022, 12:48pm UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/5 "2022-10-03T12:48:55Z")
Thank you for the link, I will check it out and let you know how it goes. ---
**Author:** ![alonnitzan](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@alonnitzan](https://forums.plex.tv/u/alonnitzan)\ **Post date:** [October 4, 2022, 11:04am UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/6 "2022-10-04T11:04:38Z")
Having the same issue, after the latest beta update. Have enough space Tried manually analyzing the show No AV running [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) done This was working prior to **1.29.1.6260** ---
**Author:** ![LGribbin](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LGribbin](https://forums.plex.tv/u/LGribbin)\ **Post date:** [October 6, 2022, 10:14pm UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/7 "2022-10-06T22:14:52Z")
I followed the steps in the link and I am still having the same issue. ---
**Author:** ![LGribbin](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LGribbin](https://forums.plex.tv/u/LGribbin)\ **Post date:** [October 14, 2022, 4:17pm UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/8 "2022-10-14T16:17:14Z")
I just wanted to reply, I fixed my issue. Did some digging online a found an older post. What fixed it for me was going to any show and clicking “Optimize” (I just did 1 episode). It showed as “Paused” in Settings → Conversions, I clicked resume and let it complete. After that I was able to scan TV shows and it detected all the intros in a few min with no issues. ---
**Author:** ![LGribbin](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@LGribbin](https://forums.plex.tv/u/LGribbin)\ **Post date:** [October 14, 2022, 4:17pm UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/9 "2022-10-14T16:17:31Z")
I fixed my issue. Did some digging online a found an older post. What fixed it for me was going to any show and clicking “Optimize” (I just did 1 episode). It showed as “Paused” in Settings → Conversions, I clicked resume and let it complete. After that I was able to scan TV shows and it detected all the intros in a few min with no issues. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 12, 2023, 4:53pm UTC](https://forums.plex.tv/t/plex-server-hanging-on-detecting-intros/812946/11 "2023-01-12T16:53:29Z")
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