# Plex Server Help **URL:** \ **Category:** General Discussions\ **Created:** [May 16, 2018, 5:44pm UTC](https://forums.plex.tv/t/plex-server-help/235841 "2018-05-16T17:44:41Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Snow713](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@Snow713](https://forums.plex.tv/u/Snow713)\ **Post date:** [May 16, 2018, 5:44pm UTC](https://forums.plex.tv/t/plex-server-help/235841/1 "2018-05-16T17:44:41Z")
I have been a customer since the beginning and over the past few months, I have had issues everywhere I turn with Plex. I am getting extremely frustrated. Server Version 1.13.1.5063 I am currently connected to my server on my home computer. I go over to my few week old Firestick and try to install plex. Server not found. Server Version 0.9.7.13 or higher required. I have had issues on my ps4 not being able to connect to the server. What is going on? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 16, 2018, 5:53pm UTC](https://forums.plex.tv/t/plex-server-help/235841/2 "2018-05-16T17:53:36Z")
Which device is PMS running on? What’s the OS & version ? It sounds like you have something extremely old loaded somewhere making it think it’s 0.9.16.6 or before (these will not work) ---
**Author:** ![Snow713](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@Snow713](https://forums.plex.tv/u/Snow713)\ **Post date:** [May 16, 2018, 6:39pm UTC](https://forums.plex.tv/t/plex-server-help/235841/3 "2018-05-16T18:39:21Z")
I am running Windows 10 version 1083 ---
**Author:** ![Snow713](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@Snow713](https://forums.plex.tv/u/Snow713)\ **Post date:** [May 16, 2018, 7:03pm UTC](https://forums.plex.tv/t/plex-server-help/235841/4 "2018-05-16T19:03:25Z")
i just did a windows update it might have been to that version. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 16, 2018, 7:12pm UTC](https://forums.plex.tv/t/plex-server-help/235841/5 "2018-05-16T19:12:12Z")
To which version of PMS? I’m sorry but I need more information about what’s going on, what you had, and what you have now. Wwhat is the sequence of events as best you can describe it? I am the linux guy so can only help so far. If it’s not something basic, I will get the windows guys to jump in. They will need the same info I am requesting now. ---
**Author:** ![Snow713](https://avatars.discourse-cdn.com/v4/letter/s/a183cd/32.png) [@Snow713](https://forums.plex.tv/u/Snow713)\ **Post date:** [May 16, 2018, 7:39pm UTC](https://forums.plex.tv/t/plex-server-help/235841/6 "2018-05-16T19:39:12Z")
PMS Version 1.13.1.5063 Current Windows Version 1803 Both say up to date.I did just update windows however I am unsure how to find what version I was previously running. I just uninstalled Plex on firestick after having updated my Windows. Still no server found. With it saying i need a 0.9.7.13 or higher PMS message. My PMS says I am online. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 1:03am UTC](https://forums.plex.tv/t/plex-server-help/235841/7 "2020-01-08T01:03:12Z")