# Plex server is unavailable **URL:** \ **Category:** Plex Media Server\ **Tags:** plex-web\ **Created:** [November 16, 2022, 10:24pm UTC](https://forums.plex.tv/t/plex-server-is-unavailable/818864 "2022-11-16T22:24:14Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![pascal29992](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pascal29992/32/262719_2.png) [@pascal29992](https://forums.plex.tv/u/pascal29992)\ **Post date:** [November 16, 2022, 10:24pm UTC](https://forums.plex.tv/t/plex-server-is-unavailable/818864/1 "2022-11-16T22:24:14Z")
Hello so I updated to 4.94.2, and then I receive the error "app.plex.tv can’t connect to “XXX”. (in French : app.plex.tv n’arrive pas à se connecter à “DESKTOP-PASCAL” en toute sécurité Le paramètre « Connexion sécurisée » est peut-être désactivé, ou vous devriez vérifier les réglages de votre réseau.) Super weird So basically, before I could access to my server through this link: [http://127.0.0.1:32400/web/index.html#!/media/601319ab528f9d80b2cc84f42376fa2c9f2d73f0/com.plexapp.plugins.library?source=1](http://127.0.0.1:32400/web/index.html#!/media/601319ab528f9d80b2cc84f42376fa2c9f2d73f0/com.plexapp.plugins.library?source=1) And now it displays this: ![Sans titre2](https://global.discourse-cdn.com/plex/original/4X/1/6/2/162a20f39ebd8adcbb194691dc6fa61ade35efb1.png) And this URL still works : [https://app.plex.tv/desktop/](https://app.plex.tv/desktop/) But we can clearly see that my server won’t connect ![Sans titre](https://global.discourse-cdn.com/plex/original/4X/f/a/7/fa7e119267ecfc67dec973020cfb332b13923c87.jpeg) I have a firewall Avast, and I allowed Plex Media Server app So by doing some researches I arrived into this link [https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections/](https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections/) I saw at one point " Editing Secure Connections Setting" And it says I could play with settings around Settings \> Server \> Network But sorry, anyone could show me through a quick video how to access to Settings or Server? I don’t see anything on my current web app version Any other way to resolve that would be very welcome. Thanks a lot Server Version#: Version 4.94.2 Player Version#: ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [November 17, 2022, 12:37pm UTC](https://forums.plex.tv/t/plex-server-is-unavailable/818864/2 "2022-11-17T12:37:36Z")
1. verify that the plex icon in the task tray is still there (and doesn’t vanish when you move your mouse pointer over it) 2. verify that the network connection of your Windows computer hasn’t been set to “public”. This happens automatically after you have changed network adapters, or routers, or home networks. It needs to be “private” for the necessary firewall ports to be open. 3. try and perform this procedure: [You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1) ---
**Author:** ![pascal29992](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pascal29992/32/262719_2.png) [@pascal29992](https://forums.plex.tv/u/pascal29992)\ **Post date:** [November 17, 2022, 1:41pm UTC](https://forums.plex.tv/t/plex-server-is-unavailable/818864/3 "2022-11-17T13:41:40Z")
Thanks a lot @OttoKerner, I didn’t know network connexion switched to “public” after changing some stuff. So that was the origin of the error 🙂 I’m all OK now! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 15, 2023, 1:41pm UTC](https://forums.plex.tv/t/plex-server-is-unavailable/818864/4 "2023-02-15T13:41:46Z")
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