Plex Server keeps crashing and icon vanishes from startbar

[habibq]

Hi,

My plex server keeps crashing. I have reinstalled the app several times but still not sure what the issue is.

I have attached the logs.
Plex Media Server Logs_2019-11-13_20-23-49.zip (2.1 MB)

Server Version#:1.18.2
Player Version#:

[KenLuk60]

I have the exact same issue as you. PMS crashes after about 2-3 minutes. This has been going on for about a week or so now.

They’ve just released version 1.18.2.2029-36236cc4c, but this doesn’t seem to correct the problem. Still crashing for me.

[wordpoet]

I had this problem with the previous version 1.18.1. … I disabled the ‘use hardware acceleration when available’ option in the Transcoder section of the settings and it seemed to resolve the problem. You might want to try this and see if it helps.

I haven’t tried the latest updated (1.18.2.2029-36236cc4c [Released: 2019-11-13]) so I’m not sure if it is still an issue for me.

[Caaaaarrrrlll]

Hi. I’m also having this issue. This smells exactly like what happened a few months ago in April (https://forums.plex.tv/t/plex-media-server-double-free-crashes-dev-build-1-16-0-1181-9505422cd-released-as-beta-1-16-0-1220-147963d87/399282).

The symptom: Plex is completely down. I cannot access it from the local network by directly accessing the IP and port number. The process is still running but it says it’s crashed (it never exited and is remaining in its crashed state, therefore the system hasn’t restarted the service).

Nov 13 05:23:18 anvil.localdomain sh[26351]: free(): corrupted unsorted chunks
Nov 13 05:23:18 anvil.localdomain sh[26351]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.18.1.2019-c186313fe/PLEX MEDIA SERVER/1f976fc8-d86b-6698-364a6a8a-4d9f4772.dmp

1f976fc8-d86b-6698-364a6a8a-4d9f4772.zip (65.7 KB)

Fedora 30, Linux Kernel 5.3.7-200.fc30.x86_64, RPM version plexmediaserver-1.18.1.2019-c186313fe.x86_64

@sa2000, are you aware of this and what’s going on?

[nibbles]

Habibq, your logs show an error reported by FFMPEG when testing QSV hw acceleration.

Nov 13, 2019 20:16:50.250 [8600] DEBUG - We're going to try to auto-select an audio stream for account 1.
Nov 13, 2019 20:16:50.250 [8600] DEBUG - Selecting best audio stream for part ID 21258 (autoselect: 1 language: en)
Nov 13, 2019 20:16:50.250 [8600] DEBUG - We're going to try to auto-select a subtitle.
Nov 13, 2019 20:16:50.250 [8600] DEBUG - Subtitles: Found a candidate subtitle language [eng] for a foreign film
Nov 13, 2019 20:16:50.250 [8600] DEBUG - Audio Stream: 47896, Subtitle Stream: 47897
Nov 13, 2019 20:16:50.250 [8600] DEBUG - Codecs: testing h264_qsv (encoder)
Nov 13, 2019 20:16:50.250 [8600] DEBUG - Codecs: hardware transcoding: testing API qsv
Nov 13, 2019 20:16:50.335 [8600] VERBOSE - [FFMPEG] - Using D3D9Ex device.
Nov 13, 2019 20:16:50.382 [8600] VERBOSE - [FFMPEG] - Initialize MFX session: API version is 1.15, implementation version is 1.19
Nov 13, 2019 20:16:50.420 [8600] ERROR - [FFMPEG] - Error setting child device handle: -16
Nov 13, 2019 20:16:50.582 [15500] DEBUG - Job running: C:\Program Files (x86)\Plex\Plex Media Server\CrashUploader.exe "--directory=C:\Users\qures\AppData\Local\Plex Media Server\Crash Reports\1.18.2.2015-5a99a9a46" --version=1.18.2.2015-5a99a9a46 --platform=Windows "--platformVersion=10.0 (Build 18362)" --serverUuid=71ea4db7a6438679b3b1a53e290b6dac1bb0b370 --userId=qureshi.habib@gmail.com --sentryUrl=https://sentry.io/api/1233455/minidump --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Microsoft --model=x64 --device=PC 
Nov 13, 2019 20:16:50.582 [15500] DEBUG - Jobs: Starting child process with pid 10364

Sorry to see that, and thanks for the report.